Travel Service Manager

What this job involves:

As a Travel Service Manager at JLL, reporting to the Regional Travel Optimization Manager, you will support the delivery of exceptional travel experiences for Amazon employees. This role focuses on providing superior customer service, operational support, basic data analysis, and assists in implementing travel program improvements to enhance the traveler journey. Working on-site Monday-Friday, you will support local stakeholders by providing operational assistance while helping maintain documentation of traveler journeys and processes. This position requires you to assist in travel technology implementations and support data collection for Know Your Customer initiatives while demonstrating customer service expertise with strong communication skills and the ability to multitask in a fast-paced environment. Your role involves supporting travel program and customer relationships with minimal manager guidance while maintaining alignment with global goals including customer obsession and improving traveler experience via increased Net Promoter Scores and self-booking adoption growth, directly contributing to JLL's mission of delivering exceptional travel management services that enhance employee experiences and operational efficiency.

What your day-to-day will look like:

• Support delivery of exceptional travel experiences for Amazon employees while providing superior customer service, operational support, and basic data analysis
• Assist in implementing travel program improvements to enhance traveler journey while supporting local stakeholders with operational assistance
• Help maintain documentation of traveler journeys and processes while assisting in travel technology implementations for improved service delivery
• Support data collection for Know Your Customer initiatives while demonstrating foundational knowledge of corporate travel processes and self-booking tools
• Provide basic project coordination including timeline tracking and stakeholder communication while supporting travel program and customer relationships
• Maintain alignment with global goals focusing on customer obsession and improving traveler experience via increased Net Promoter Scores
• Support self-booking adoption growth while demonstrating ability to multitask in fast-paced environment with excellent written and verbal communication
• Assist in basic data analysis and technical ticket monitoring while building positive working relationships with stakeholders across travel operations.

Required Qualifications:

• 1-2 years of experience in corporate travel or hospitality customer service, or related field with Bachelor's degree or equivalent practical experience
• Basic analytical skills with ability to assist in data analysis and technical ticket monitoring for travel program optimization
• Foundational knowledge of corporate travel processes and self-booking tools with basic project coordination skills including timeline tracking
• Customer service expertise with strong communication skills and ability to multitask in fast-paced environment with excellent written and verbal communication
• Proficiency in MS Office (Excel, Word, PowerPoint) with data entry and analysis capabilities and attention to detail in customer service delivery
• Basic understanding of travel industry and corporate travel processes with experience in customer service or travel operations
• Ability to work individually as well as collaborate in team environment with effective team collaboration abilities and strong attention to detail

Preferred Qualifications:

• Secondary language proficiency, both written and voice, with critical and lateral thinking skills for enhanced stakeholder communication
• Project Management acumen including planning, managing scheduled timelines, stakeholder engagement and communication in travel operations
• Experience with travel technology implementations and Know Your Customer initiatives in corporate travel environments
• Willingness to self-learn and expand role with innovative thinking and bias for action focusing on quality assurance
• Basic data analysis and reporting skills with experience building positive working relationships with travel program stakeholders
• Understanding of Net Promoter Scores and self-booking adoption metrics for traveler experience improvement initiatives.

Location: Onsite

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.