FORT Director

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - We are seeking an experienced and dynamic Operations Center Director to join our team at Jones Lang LaSalle (JLL). As the Operations Center Director, you will be responsible for leading and managing our operations center, ensuring the efficient and effective delivery of services to our clients. You will oversee a team of operations professionals, collaborate with stakeholders, and drive process improvements to enhance operational excellence. This role requires strong leadership skills, exceptional problem-solving abilities, and a deep commitment to customer service. This is an exciting opportunity to make a significant impact and contribute to the success and growth of our organization.

Key Responsibilities:

• Lead and manage the operations center team, providing clear direction, guidance, and support to ensure exceptional performance and achievement of goals.

• Oversee the efficient delivery of services and processes, ensuring adherence to service level agreements (SLAs) and client requirements.

• Collaborate with cross-functional teams and stakeholders to define operational objectives, standards, and metrics to measure performance and drive continuous improvement.

• Develop, implement, and maintain operational policies, procedures, and guidelines to ensure consistent and high-quality service delivery.

• Monitor and analyze operational performance data, identifying trends, issues, and opportunities for improvement.

• Lead process improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.

• Develop and maintain effective relationships with clients, addressing their needs, resolving issues, and ensuring satisfaction with the services provided.

• Ensure compliance with regulatory requirements, industry standards, and best practices in operations management.

• Lead and support technology initiatives and implementations to optimize operations and streamline processes.

• Stay updated on industry trends, emerging technologies, and best practices in operations management, incorporating innovative ideas into our processes.

• Includes oversight of a 24/7 operations team

Qualifications and Skills:

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is preferred.

• Minimum of 8-10 years of experience in operations management, with a focus on leading teams and driving operational excellence.

• Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.

• Excellent problem-solving and analytical abilities, with a track record of successfully driving process improvements.

• Demonstrated experience in establishing and maintaining operational policies, procedures, and guidelines.

• Exceptional customer service and relationship management skills, with a client-centric mindset.

• Strong project management skills, with the ability to manage multiple initiatives and stakeholders concurrently.

• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.

• Knowledge of industry best practices and emerging trends in operations management.

• Experience in the real estate or facilities management industry is preferred.

• Proficiency in technology applications and systems used in operations management.

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• Deep understanding of Google Sheets, Slides, Docs, and Excel.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.