Corporate Treasury Services Specialist

Summary

The Treasury Management Services Specialist serves as a program lead and subject matter expert, ensuring a superior customer experience in all interactions for the support of Treasury Management Services (TMS), including but not limited to Insight Treasury Platform, commercial deposit products, online banking, ACH and wire origination, positive pay, remote deposit, enhanced account analysis (EAA), lockbox processing and other TMS solutions. This position plays a critical role in executing the TMS client onboarding and implementation experience for high-value commercial online banking customers. This individual provides support and training to internal staff and/or external commercial customers and ensures adherence to policy/procedures governing treasury management services.

This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry-rate for this position is $21.29 + /hour (calculated for Kalispell, MT)

WA Applicants ONLY: Spokane, WA range $23.79 to $35.69 an hour. Wenatchee, WA $24.12 to $36.18 an hour.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

• Serves as a system administrator for the Treasury Management and Commercial Cash Management solutions, setting up new clients with access to commercial online banking services including ACH, wires, positive pay, and remote deposit capture. Responsible for regularly monitoring and maintaining these systems to ensure they remain operational and up-to-date. This involves troubleshooting issues and configuring the platforms to align with the specific needs and preferences of clients and/or the organization. Works closely with the eBanking Supervisor - Commercial and TM to define and assign standard user roles and permissions within the Treasury Management and Commercial Cash Management platforms, ensuring both internal and external users have the appropriate level of access to perform their tasks effectively while maintaining security and compliance. This role is critical in ensuring the successful implementation and growth of Commercial Cash/Treasury Management online banking services, ultimately supporting the organization's operational objectives.
• Under the direction of the eBanking Supervisor - Commercial and TM, provide superior customer service by promptly addressing customer inquiries and concerns received through various communication channels, paying close attention to detail to ensure accurate responses. This individual will also provide support to division staff, responding to inquiries regarding commercial cash/treasury management services as well as the internal policies and procedures which govern the program. This may include providing training, troubleshooting assistance, and answering questions to help teams work more efficiently and effectively.
• Translates complex product and service details into easily understandable language for non-technical stakeholders. Troubleshoots and resolves issues affecting Treasury Management and other commercial online banking services, serving as the escalation point when necessary. This includes acting as a liaison between the bank and various vendors to address any treasury product services issues that arise.
• Act as a liaison between treasury operations and product management teams, corporate and division sales staff, division eBanking support staff, and corporate operations. Ensure clear and effective communication channels are established and maintained between all parties, coordinating efforts among departments to ensure alignment with overall goals and objectives related to TM products and services. This may involve organizing meetings, setting agendas, and following up on action items. Share relevant information, updates, and insights across departments to promote transparency and collaboration, ensuring all stakeholders are informed and can contribute effectively to the success of TM initiatives. Gather feedback from internal departments on their experiences with TM products and services to identify areas for improvement and advocate for necessary changes or enhancements.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned training courses within assigned time frame(s).

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.