Pharmacy Support Associate, Medicare Clinical Programs

The Role
The Pharmacy Support Associate is a critical member of the Pharmacy Operations team. You will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members. This role focuses on outreach to members who have been identified for pharmacy interventions, ensuring they get personalized and effective support. The associate will triage member issues and concerns, facilitating efficient resolution by the pharmacists.

Key Responsibilities:

• Effectively engage and motivate members to adhere to their medications by clearly explaining the goals, benefits, and interventions
• Research and compile member's pharmacy information from multiple sources for the Pharmacist to review
• Act as a liaison between patient, provider, and pharmacy to promote medication adherence and improve member outcomes
• Coordinates phone appointments for members to speak with an internal Pharmacist
• Perform outreach to providers to research and facilitate prescriptions for member
• Provide assistance by contacting retail pharmacies to support members with their medications

Key Qualifications:

• Strong telephone communication skills
• Ability to multi-task and handle inventory
• Independent critical thinking
• Exhibits strong interpersonal skills and cultural awareness when interacting with members
• Builds and maintains effective, collaborative work relationships, fostering professional and meaningful connections with members
• Exhibits strong interpersonal skills and cultural awareness when interacting with members

Education and Experience:

• Minimum 2-3 years of customer/member service experience
• Medicare Part D and/or Pharmacy experience preferred
• BS/BA or AS/AA degree in healthcare field, or related area is preferred or equivalent work experience

This position is eligible for the following personas: eWorker, Mobile, Resident.

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High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.