Communication Services Operator

Communication Services Operator - Full Time

Mercy - Ft Smith

Overview:

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Qualifications:

• Experience: Telephone or customer service experience beneficial.
• Required Education: High school diploma or equivalent.
• Other: Basic computer and keyboarding skills. Must be able to navigate multiple computer software systems simultaneously. Ability to communicate clearly in English both orally and written. Knowledge of Microsoft Office.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.