Senior Manager, Operations - VIVO Health (Hybrid)

Job Description

Manage daily operations and optimize patient engagement strategies. Design and implement efficient workflows, leveraging technology for enhanced productivity, and developing a robust sales enablement program to drive patient retention and ensure scalability.

Job Responsibility

• Provides leadership to Operations team members, supervisors, and managers by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Collaborates with practice/hospital management to implement organizational strategic plans and objectives based on the mission and vision; partners with leadership and other clinical personnel to manage approved clinical programs.
• Manages business functions to ensure processes are operationally efficient and effective; manages operations of a more complex organization of multiple Practices, Specialties, Cost Centers and/or Locations with overall accountability of staff.
• Participates in the creation of goals for Department/Division operations and executes accomplishment of objectives.
• Manages the efficient and effective use of operating resources - space, material, equipment, staff, and information.
• Collaborates with the leadership to monitor and improve key performance indicators related to appointment scheduling, patient pre-registration/ registration, insurance verification, referral management/pre-authorization, co-pay collection, charge entry/capture activities, and accounts receivable; recommends and implements approved changes.
• Reviews operational reports and collaborates with the leadership to monitor and improve key indicators such as arrivals, no-shows, cancellations, bumps, patient cycle time, exam room utilization, physician productivity, and appointment lag.
• Upholds and communicates the mission, vision and values of the organization across multiple Practices and/or Cost Centers and/or Locations and/or Hospital; manages and maintains relationships between Practices and/or Cost Centers and/or Locations and/or Hospital, staff and stakeholders.
• Participates in risk management assessment for practice(s) and works to mitigate vulnerabilities.
• Ensures responsibility-areas participate in quality initiatives to improve healthcare and ensure patient safety; aligns programs with hospital quality management initiatives if applicable.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred Skills

• Experience in Sales Enablement or B2C patient or customer acquisition strategies
• Demonstrated track record of designing, implementing, and optimizing operational workflows within a CRM platform
• Exceptional interpersonal, written, and verbal communication skills with the ability effectively train, motivate, and collaborate across functions

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-10 years of relevant experience and 5-7 years of leadership / management experience, required.

**THIS ROLE IS HYBRID**

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).