Driver License Examiner Assistant (Harrisburg)

NOTE: This posting will close on NOVEMBER 23, 2025 or after 25 applications are received, whichever occurs first.

The Driver's License Examiner Assistant plays a crucial role at a Driver License Center, where they provide essential driver licensing services to the public. This position entails a variety of responsibilities, including professionally greeting customers and engaging directly with them to verify identification, assist in completing application forms, and inputting data into online driver license application systems. The assistant is also responsible for distributing relevant forms and informational brochures tailored to the specific needs of each customer. In addition to these tasks, the assistant administers standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to ensure visual acuity meets required standards.

Furthermore, the assistant is tasked with entering test results and customer applications into online software systems via a PC terminal, ensuring accurate data management. They must be well-versed in the services offered and the associated requirements, including the criteria for obtaining REAL ID and non-REAL ID products. The assistant provides guidance on various services, such as license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), while also being knowledgeable about the specific restrictions and endorsements related to commercial licenses. Upon request, they generate Restoration Requirements Letters for customers who visit in person.

Additionally, the assistant is responsible for ensuring that the appropriate fee waiver codes are applied and documented whenever necessary, adhering strictly to the Fee Waiver Guidelines. Compliance with all aspects of the Driver and Vehicle Services Customer Service Policy is mandatory, as is the correct processing of REAL ID regulations. Maintaining a clean, organized, and accessible workspace is essential to facilitate efficient service delivery. The assistant also issues and scans documents for Non-Native Born US Citizens, ensuring that all procedures are followed meticulously to uphold the integrity of the licensing process.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours/week
• Work hours are 8:15 AM to 4:45 PM, Monday - Friday, with a 30-minute lunch.
• Overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.