UTS -Temporary Concur Support Desk Associate (remote) at UNC Chapel Hill

University of North Carolina - Chapel Hill

$20/hr

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

Nov 13, 2025

Posting Information

Department	HR UTS Partnership
Career Area	Accounting/Finance/Auditing
Posting Open Date	11/13/2025
Application Deadline	12/19/2025
Position Type	Temporary Staff (SHRA)
Position Title	UTS -Temporary Concur Support Desk Associate (remote) at UNC Chapel Hill
Position Number
Vacancy ID	S026397
Full-time/Part-time	Full-Time Temporary
Hours per week
Work Schedule	Monday - Friday; 40 hours/week (remote)
Position Location
Hiring Range	$20/hr
Proposed Start Date	01/05/2026
Estimated Duration of Appointment	6 months not to exceed 11 months

Position Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
Position Summary	The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics. Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Minimum Education and Experience Requirements	Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented.
Required Qualifications, Competencies, and Experience	Ensure compliance with university travel and expense policies and regulations through educational efforts. Provide expert guidance on travel and expense-related topics. Respond to inquiries via phone, email, and support ticket submissions. Coordinate ad-hoc trainings or support sessions via Zoom or Teams. Ensure travel authorizations, advances, and expense reports are accurate, timely, and efficiently processed. Compute and verify travel-related expenses for accuracy. Assist campus users with the preparation and review of expense reports. Work with campus constituents to resolve complex travel expense reconciliation issues. Promote understanding and adherence to university travel policies through ongoing education and communication efforts.
Preferred Qualifications, Competencies, and Experience	Experience with Concur Travel Software SAP Concur
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Special Instructions	UNC-Chapel Hill and NC State University are collaborating to extend NC State's internal temporary staffing function as a shared service for both institutions. Under this partnership, UTS provides exclusive temporary staffing services to UNC-Chapel Hill and NC State, employing candidates to work as temporary employees in a variety of jobs on both campuses. If you are interested in applying to this position please click on the following link: https://jobs.ncsu.edu/postings/224906
Quick Link	https://unc.peopleadmin.com/postings/309459
Temporary Employment Policies	http://hr.unc.edu/policies-procedures-systems/spa-employee-policies/temporary-employment/relevant-policy-information-for-temporary-employees/

Posting Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.