Senior Clinical Letter Maintenance Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Enterprise Clinical Services within Optum is seeking a Sr. Clinical Letter Maintenance Analyst. Responsibilities of this position include developing and maintaining letter templates in an enterprise letter generation system. You will apply company format standards to ensure consistency across the enterprise library. You will leverage the functionality of a dynamic letter generation tool to minimize inventory, reduce duplication, and automate letter generation wherever possible.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Understand and follow standardized processes for managing add or change requests, and implementing requests in the letter generation system
• Collaborate with our business partners, Letter Owners, and other Letter Maintenance Administrators (LMA's) regarding letter template design and development
• Develop new templates and / or change templates for approved letter requests
• Leverage functionality of the letter generation tool to reuse templates and variable text where appropriate
• Thoroughly test additions / changes and present completed templates to business owners for acceptance and sign-off
• Promote tested letter templates to production
• Analyze inventory and identify opportunities to streamline, decommission, combine, etc.
• Summarize results / recommendations and present findings to manager
• Manage defects in Production environment for all LOB (M&R, E&I, C&S, External Health Plan, Dental)
• Mentor and train Sr. Bus Analysts
• Manage rules in ICUE and OCM

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of business analysis experience that includes experience gathering requirements
• 2+ years of experience with Client Letter (ELGS) platform
• Intermediate or higher proficiency with MS Word and Excel
• Basic understanding of Agile process
• Available to work after hours and weekends to cover migrations and deployments

Preferred Qualifications:

• Coding experience
• Experience in a clinical environment or understanding of Utilization Management (UM) program / process
• Experience in ICUE or other integrated applications
• Experience navigating multiple database
• Understanding of software development lifecycle
• Proven excellent attention to detail, time management, organizational, and prioritization skills
• Proven excellent interpersonal skills
• Proven ability to communicate ideas clearly and concisely to all levels of an organization
• Proven ability to build relationships with multiple business partners and with senior stakeholders
• Proven ability to manage competing priorities in a fast paced and rapidly changing environment
• Proven ability to work well independently with limited supervision but also be a team player

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.