Nurse Shift Supervisor - WIC/CSU

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Nursing Shift Supervisor provides leadership, oversight, and operational coordination of nursing and behavioral health staff during assigned shifts in the Walk-In Center/Crisis Stabilization Unit (WIC/CSU). This position ensures the delivery of safe, effective, trauma-informed care to individuals experiencing psychiatric or behavioral health crises. The Nursing Shift Supervisor acts as the on-site administrative and clinical leader, ensuring compliance with facility policies, nursing standards, and regulatory requirements while supporting a positive, recovery-oriented treatment environment.

This is a nighttime position.

ESSENTIAL DUTIES & RESPONSIBILITIES

- Provide on-shift supervision and direction to nursing staff to ensure quality and continuity of care.
- Coordinate patient assignments, staffing levels, and workflow to meet patient needs and unit acuity.
- Serve as the primary point of contact for clinical decision-making and problem resolution during assigned shifts.
- Support staff development through coaching, mentoring, and performance feedback.
- Lead daily shift huddles to communicate priorities, safety concerns, and patient updates.

- Monitor patient care delivery to ensure adherence to individualized treatment plans and nursing best practices.
- Conduct and/or review nursing assessments, medication administration, and documentation for accuracy and timeliness.
- Assist staff with de-escalation and crisis intervention, including participation in emergency response and restraint procedures as needed.
- Ensure consistent implementation of trauma-informed, recovery-oriented care practices.
- Evaluate patient acuity and make staffing or resource adjustments accordingly.

- Ensure shift operations run efficiently and in accordance with policies, procedures, and safety protocols.
- Oversee and verify documentation, incident reporting, and medication management processes.
- Communicate critical updates, patient concerns, and staffing issues to the Nurse Manager or Director of Nursing.
- Participate in and support performance improvement initiatives, audits, and quality reviews.
- Ensure compliance with all regulatory and accreditation standards (e.g., CARF, state regulations)
- Facilitate effective communication between shifts through comprehensive handoff reporting.
- Promote a professional, respectful, and supportive team culture that prioritizes patient safety and staff well-being.
- Participate in staff meetings, training, and policy review sessions.

- Assist with schedule management, staffing adjustments, and coverage coordination.
- Maintain working knowledge of all unit policies, ensuring staff compliance and understanding.
- Participate in the review and revision of nursing procedures and policy updates as assigned.
- Support new employee orientation and competency verification.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Strong leadership, delegation, and conflict-resolution skills.
• Ability to make critical clinical and operational decisions under pressure.
• In-depth knowledge of psychiatric nursing principles, crisis stabilization, and trauma-informed care.
• Proficiency in electronic health records (EHR) and documentation standards.
• Commitment to patient-centered, recovery-oriented behavioral health care.

QUALIFICATIONS

Education Level

Graduate of an accredited School of Nursing (BSN required).

Years of Experience

Minimum of 3 years of nursing experience, with at least 1 year in behavioral health, psychiatric, or crisis stabilization settings. Prior supervisory, charge nurse, or leadership experience required.

Certification/Licensure

Basic Life Support (BLS) required. Therapeutic Options required (or obtained within 90 days of hire). Advanced Cardiovascular Life Support (ACLS) preferred.

Current Registered Nurse (RN) license in Tennessee.

PHYSICAL REQUIREMENTS

Standing - 20%

Sitting - 80%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.