One Card Staff

Monday - Friday; 7:45am - 4:15pm; overtime occasionally.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Auxiliary Services provides a variety of services and products in a convenient and customer-oriented manner to enhance the quality of campus life for student, faculty, staff, and visitors. These services include: Armored Car, Carolina Dining Services, Carolina Managed Print Services, Laundry, PID Office, Print Stop Printing, Student Store, UNC One Card Office, University Mail Services, and Vending.

The One Card Staff is the first point of contact at the front counter of the One Card Office. This position primarily handles financial transactions, card creation, and data/document processing; all delivered with superior customer service and accuracy.

Responsibilities include responding to customer inquiries via phone and the One Card email inbox, participating in the planning and execution of student orientation by creating student work schedules and working with the Print Shop to develop printable materials, and serving as a resource for student employees and staff regarding questions and work-related issues.

Other responsibilities include maintaining office supply levels by auditing, creating, and managing supply lists for vendors; balancing cash registers; and sorting and distributing office deliverables.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Excellent written communication skills. Ability to respond to customer queries via phone, email, and letters.

Ability to discuss and answer questions politely and accurately, adjusting language to meet the needs of the recipient.

Extensive experience using Microsoft Office 365, including Outlook, Excel, and Word.

Strong problem-solving and analytical skills.

Ability to resolve issues independently with minimal supervision.

Information/Records Administration: Ability to manipulate data in reports for processing.

Ability to monitor budgets accurately and effectively.

Administrative/front desk experience. PeopleSoft and CSGOLD systems experience also preferred.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.