Clinical Programs Specialist

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Job Summary
The Program Specialist: Clinical Platforms is a systems-focused educator and operational partner responsible for training, supporting, and optimizing the use of key clinical platforms across Trilogy Health Services. This role ensures clinical systems such as MatrixCare (EHR), KeyStats (reporting), caregiver documentation, nursing skills programs, and other digital tools are effectively implemented, understood, and consistently used across roles and regions. Through role-based education, platform optimization, and ongoing end-user support, the specialist enhances clinical documentation, regulatory compliance, and data-driven decision-making.

Position will be fully remote: Must be located in one of five states, Wisconsin, Michigan, Ohio, Indiana, and Kentucky.

Roles and Responsibilities
* Designs and delivers targeted training sessions (virtual and in-person) on clinical systems, including MatrixCare, KeyStats, caregiver documentation, nursing skills, and scheduling platforms.
* Partners with program leaders to facilitate role-specific onboarding and refresher trainings for clinical leaders (DHS/ADHS) and frontline care team members (RNs, LPNs, QMAs, CNAs).
* Customizes educational content to meet the varying needs of long-term care professionals, ensuring application in real-world settings.
* Serves as a subject matter expert on clinical systems, providing guidance on platform navigation, system workflows, and documentation best practices.
* Stays current on platform updates and translate enhancements into user-friendly training materials and support tools.
* Provides input on system configuration and workflow alignment based on end-user feedback and clinical priorities.
* Acts as a first-line support resource for end-users experiencing platform issues, workflow challenges, or report access concerns.
* Partners with IT and vendor support teams to escalate and resolve technical issues in a timely and coordinated manner.
* Educates nurse leaders and operators on navigating KeyStats dashboards, interpreting clinical data, and using reports to inform decision-making.
* Supports performance improvement initiatives by helping teams audit documentation, track clinical outcomes, and use data for root cause analysis
* Creates and maintains a library of training resources, including job aids, tip sheets, video tutorials, and system manuals tailored to clinical roles.
* Ensures all materials are updated in accordance with software upgrades, policy changes, and regulatory requirements.
* Partners with home office and divisional teams to ensure training initiatives support broader clinical and operational goals.
* Assists in the strategic rollout of new digital tools, workflows, and system enhancements that impact clinical practice and documentation.
* Collects feedback from training participants and system users to evaluate effectiveness and identify opportunities for improvement.
* Monitors platform utilization, training engagement, and system proficiency to guide continuous development efforts.
* Other duties as assigned.

Qualifications
Education: Associate Degree
Experience: 3-5 years

Licenses and Certifications
Active nursing license in good standing
Experience with clinical system training and facilitation
Experience with MatrixCare (or similar EHR), KeyStats, or comparable reporting platforms
Strong background in clinical operations, staff education, or systems training both in person and virtually
Proficient in adult learning principles, developing, and delivering training across virtual and in-person formats
Excellent communication, facilitation, and interpersonal skills
Bachelors preferred
Experience working in long-term care, post-acute, or assisted living settings preferred
Familiarity with nursing skills platforms or clinical standards platforms preferred
Instructional design or adult learning certification/training preferred

Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

* Competitive salaries and weekly pay
* 401(k) Company Match
* Mental Health Support Program
* Student Loan Repayment and Tuition Reimbursement
* Health, vision, dental & life insurance kick in on the first of the month after your start date
* First time homebuyers' program
* HSA/FSA
* And so much more!

Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.

Flexibility is what you want, and flexibility is what you'll get.
Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.

Six months of training, orientation and fun!
We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.