Administrative Assistant

Are you ready to make a significant impact in the healthcare industry, contributing directly to initiatives that improve patient care and health outcomes? Partner with Aquent to join a leading organization dedicated to enhancing healthcare quality and operational excellence. We are seeking a highly organized and detail-oriented professional to play a pivotal role in supporting our critical data collection and administrative efforts. Your work will directly empower our teams to accurately gather and process vital health information, ensuring the integrity of our quality measurement programs. If you thrive in a fast-paced environment and are passionate about contributing to meaningful healthcare advancements, this is your opportunity to shine!

This dynamic role is essential for the smooth operation of our health information collection process. You will be the linchpin connecting our abstractors with vital medical records, directly contributing to the accuracy and efficiency of our quality initiatives. Your proactive support will ensure that crucial health data is gathered and processed effectively, ultimately supporting better health outcomes for members.

Responsibilities:

• Serve as a primary point of contact, communicating effectively with provider offices to facilitate medical record collection.
• Manage the process of requesting and obtaining medical records, including faxing member lists and tracking activities.
• Provide comprehensive administrative support to the healthcare quality team in their daily operations.
• Handle incoming inquiries from abstractors and providers, promptly addressing needs and providing necessary documentation.
• Prepare and dispatch requests for medical records to healthcare providers.
• Proactively identify and resolve logistical challenges with providers and abstractors to ensure seamless operations.
• Perform accurate data entry to support project requirements and maintain up-to-date records.
• Assist with various aspects of project coordination, ensuring tasks are completed efficiently and on schedule.

Qualifications:

• Demonstrated understanding of medical knowledge and terminology.
• Proven knowledge of healthcare quality measures (e.g., HEDIS) and experience in reviewing medical records.
• Ability to accurately read and interpret complex medical records.
• A professional demeanor coupled with a strong work ethic.
• A conscientious problem-solver who is eager to learn and takes personal pride in the accuracy and quality of their work.
• Exceptional verbal and written communication skills, ensuring clarity, conciseness, and appropriateness in all interactions.
• Proficiency in computer applications, including Microsoft Word, Excel, email, and Adobe Reader, with the ability to manage and save files effectively.
• Ability to lift up to 25 lbs.
• Commitment to working full-time (40 hours a week), Monday through Friday.
• Excellent organizational and time management skills, with a proven ability to manage multiple tasks efficiently.
• Adaptability and resilience to work effectively under pressure and meet critical deadlines.
• Unwavering commitment to maintaining the safety, organization, and confidentiality of all collected information.
• High School Diploma or GED from a verifiable institution.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.