Member Success Coordinator - Morris Plains, NJ

Weichert Referral Associates is hiring a Member Success Coordinator in Morris Plains, NJ. The Member Success Coordinator is responsible for engaging and growing referral agent placements. This role is critical to engaging our network, driving referral volume, and ensuring agents understand how to maximize the value of their license. The ideal candidate combines relationship-building expertise, sales insight, and operational efficiency to foster agent engagement and deliver measurable results.

Job responsibilities include, but are not limited to, the following:

Referral Agent Engagement

• Builds and maintains strong relationships with our referral agent member base through calls, texts, emails, social media posts, and webinars.
• Educates agents on how to place referrals, best practices for success, and strategies to expand their networks.
• Identifies opportunities to support referral agents in leveraging their real estate license.
• Welcomes new members through orientation webinars and phone calls.
• Ensures referral agents understand brokerage processes and policies.

Referral Program Management

• Ensures referral agents inform brokerage of any placements made.
• Facilitates referral agreements and ensures all parties have signed.
• When needed, identifies top-performing sales agents with proven track records of lead conversion to receive our referral placements.
• Re-assigns referral placements when necessary.

Content and Communication

• Develops and executes monthly newsletters, social media posts, and other communications to keep agents informed and engaged.
• Ensures all communications reinforce the value proposition of our referral program.
• Addresses and resolves issues or questions from referral agents promptly and professionally.
• Serves as the primary point of contact for all referral-related inquiries.

Strategic Contribution

• Identifies opportunities to optimize the referral program for growth and efficiency.
• Collaborates with the follow-up/operations team to ensure seamless handling of referrals and agent engagement.
• Continuously evaluates trends, provides recommendations, and implements best practices to maximize referral volume.

• Performs other duties as assigned.

The ideal candidate will meet the following requirements:

• High school diploma or GED
• Must have an active state issued real estate license
• Three (3) years of real estate experience
• One (1) year of experience in a business or customer service environment preferred
• Proven experience in sales, account management, or client engagement, preferably in real estate or professional services
• Experience using a CRM system, kvCore preferred
• Strong relationship-building and networking skills; ability to influence and educate effectively
• Results-driven mindset with experience achieving measurable goals
• Excellent written and verbal communication skills; social media and content creation experience a plus
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• High emotional intelligence and professionalism; ability to represent the company positively with internal and external stakeholders
• Proficient in the use of Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Outlook

The estimated base salary range for this position is from $50,000 to $60,000 (annually) plus an estimated of $10k bonus. The rate of pay offered will be dependent upon several factors including but not limited to the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.

Weichert offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.