Configurations Support Specialist

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary
The Services Support Specialist is responsible for administering device registrations and asset
information into various MDM technologies. In addition, they manage software entitlement/fulfillments,
license renewals and provide customer-facing product support.
What you'll do

• Executes incoming device registration from internal stakeholders through shared mailboxes andticketing systems and performs services within assigned SLA.
• Provides support to external stakeholders around device registrations & product troubleshootingthrough both email communication and via phone call on occasion.
• Maintaining excellent communication with the customer, management, and other relevant thirdparties, and updating service ticket status in a timely manner.
• Meets departmental productivity and quality standards, maintains/exceeds service levels
• Follows all company policies/guidelines, best practices and operational procedures
• Ability to maintain a high level of accuracy in your work.
• Complete any other goals or tasks assigned by management
• Overtime and working Saturday shifts may be required with advanced notice from time to time.

What we expect of you
Minimum basic requirements

• High School Diploma or GED
• Minimum 2 years of experience as a CDW Coworker or 2 years of related experience around ITHelp Desk or Customer Service.
• Experience in communicating technical concepts to both technical and non-technical customercontacts.
• Demonstrated ability to provide in-person, virtual, phone, voicemail, email, and instant messagesupport.
• Experience working in a fast-moving environment with strong multitasking ability to handlemultiple tickets and projects concurrently.
• Strong attention to detail, analytical and problem-solving skills.
• Demonstrated strong attention to detail with an affinity for accuracy
• Working knowledge of Microsoft Office Suite

Preferred skills, experience, and qualities needed (optional)

• Associate's degree or equivalent experience
• Ability to continually learn new technology and to keep pace with an ever-changing industry
• Has technical certifications or related experience around the following certifications.

Pay: $22.60-$31.44
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic diff

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.