Sales Assistant-Direct Sales (Remote)

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Sales Assistant-Direct Sales (Remote), you will be responsible for optimizing sales and improving efficiencies by working in concert with Direct Sales, HR, Compensation, Order Entry and all other departments necessary to ensure that every sale results in proper entry, installation and customer satisfaction.

Day to Day Responsibilities:

Manages direct sales orders, including tracking, reporting, compensation, policy adherence, Installs, and delays.
• Settles Disputes, Chargebacks, EOM Completes, Missing DAR entries, and other reporting and compensation items.
• Works with Direct Sales leadership, Project Management and other departments to improve Direct Sales outcomes. Represents best interests of Direct Sales and Company.
• Work with Supervisors and Sales reps to provide feedback and coaching as needed. Gives direction to both as appropriate on behalf of sales leadership.
• Partners with other departments to foster strong relationships and support of the Company.

The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $17.00 - $19.00 per hour. Also, certain positions are eligible for additional forms of compensation.

Location: This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

• Communicates Order Entry errors, corrections, and needed improvements. Performs audit of sales entered by the Order Entry department. Recommends improvements based on trends, works frequently with business owners and provides feedback to Direct Sales Leadership, Order Entry Management and Project Manager.
• Manages orders delayed due to Field Service issues, customer reschedules, weather, frozen ground, and other factors that delay an order. Communicates with Field Service teams, drop contractors, dispatch and others, to ensure order status and install dates are understood and tracked.
• Tracks sales contracts and authorizations (LOA). Works with internal departments and vendors to assure proper documentation and record keeping of orders. Works with order processing (APC) to track incomplete orders and obtain positive outcomes.
• Researches orders missing from Compensation reports, provides documentation to Supervisors for Disputes.
• Works with the Service Address team to update Misclassifications, Missing addresses, incomplete PON test sheets. Works with Marketing (Turf & events mostly) to help improve communications and provide feedback when needed.
• Is DocuSign administrator and makes corrections and updates to the Direct Sales DocuSign order forms.
• Makes outbound calls to confirm installation appointments for customers.
• Makes outbound calls to customers to provide support (e.g., filling out LOAs).
• Provides data to Project Manager for efficiency initiatives.
• Updates SharePoint regularly with Direct Sales results and updated processes.

Required Qualifications

• 2 + years' experience in an administrative/sales support position.
• 2+ years' experience with MS Word and MS Excel.

Other Qualifications

• Organized, self-motivated, detail orientated, analytical, able to work with minimal supervision.
• Pursuing ongoing professional development in Management, Leadership, Data Analysis, Coaching, Communication.
• Computer skills, to include spreadsheets, database and other hardware and software applications.
• Must be versatile and interact well with a variety of people.
• Must possess strong decision making and problem-solving skills.
• Ability to maintain confidentiality.
• Excellent organization and planning skills follow-through and attention to detail.
• Ability to handle multiple tasks at one time.
• Excellent communication skills.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.