Family Resource Specialist

Wherever there is a need in Oak Creek you'll find the Salvation Army. We help our community in many ways; providing housing, overcoming poverty, and helping cure hunger. Apply now to make a difference in your community!

The Family Resource Specialist supports the mission of The Salvation Army Oak Creek by providing basic support and guidance to clients seeking assistance with emergency needs, utilizing case management skills to guide them to greater sufficiency. Responsible for interviewing, evaluating, and administering appropriate aid to clients, including connecting with referrals to other Salvation Army and/or community services.

About the role:

• Schedule, interview, and evaluate the needs of individuals and families to provide assessment and screening services for potential applicants for appropriate services, information, and/or referrals. Identify and assist clients who are appropriate for and desire long-term case management through Pathway of Hope.
• Determine eligibility and provide the requested service to clients in a timely manner, based on available funding.
• Communicates regularly with supervisory, program, and management staff to ensure program services meet the holistic needs of clients and remain effective in their delivery.
• Maintains knowledge of changing community conditions that affect Social Service Programs.
• Maintains current knowledge of community resources through active participation in community meetings and functions, ensuring that The Salvation Army remains engaged in community networking.
• Attends community events as a representative of The Salvation Army, as assigned.
• Makes presentations regarding programs and services to potential donors and community groups as assigned.
• Identify and assist clients appropriate for and desiring long-term case management through Pathway of Hope.
• Identify client needs, such as emotional and/or spiritual support, and connect with the Salvation Army and other community resources. Develop or provide informational materials as needed.
• Develop and use working knowledge of community services and housing resources, etc., to provide appropriate case management/referrals; provide referrals to other community resources as appropriate to access additional resources for clients to assist clients with their case plans and goal attainment.
• Document all client meetings, encounters, and transactions, as well as enter specific information into Client Management System assuring that accurate and timely records, reports, and statistics are maintained.
• Participate fully with Pathway of Hope team activities locally and divisionally.
• Assist Community outreach events for families, including quarterly family fun nights, education classes, Back to School back packs, Food Drives, Angel Tree, Adopt a Family, and Toy Shop. Oversees the event set up and publicity, receipt and processing of donations, distribution process, reports and follow up.

Education: Bachelor's degree from an accredited college or university in Social Work, Public Administration, Public Relations, Non-Profit Program Management or another related field.

Experience:

• Two years' experience with program management or Social Service agency
• Previous experience in public relations, communications, non-profit work and personnel supervision

- Or -

• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Valid Wisconsin driver's license with approval to drive from TSA's insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.