Product Manager - Chat

Our leading financial client is seeking a strong Product Manager - Chat to join its team on a hybrid basis in Dallas (2x week on site).

What You'll Do:

• Coordinate with development tech teams via daily standups to groom JIRA stories and tasks associated with new features owned by team
• Collaborate across other product managers and squads to define requirements and development timelines for new functions, tools, capabilities and features
• Own and drive product roadmap for a given domain to meet business goals, and achieve key performance indicators
• Be the go-to person for questions about the product and the intent of requirements; interact with engineering teams continuously throughout the sprint
• Prioritize the product backlog, using domain expertise, customer insights and market research to make informed trade-offs between new feature development, platform investment and optimizations
• Coordinate with 3rd party vendors when necessary
• Manage the identification and resolution of bugs with new feature releases
• Provide detailed reporting and managerial support to Program Office

What You Bring:

• 3-6 years of Product management in an Agile environment, including familiarity with the overall Agile methodology
• Proficient in Jira or any other project management tools for Agile teams
• High-level technical knowledge related to the implementation of digital products
• Experience/familiarity with Chat, Case and CRM applications
• Experience/familiarity with consumer banking products (Credit Card, Checking, Savings, CD, etc.)