Business Operations Analyst (HR)

The Business Operations Analyst (HR) helps maintain and improve Dudek's HRIS systems, including Dayforce (HR, Payroll, WFM), iCIMS, and related tools.

This role is ideal for someone who has experience with HR technology, enjoys troubleshooting, and wants to build skills in system administration and process improvement while working closely with HR and Finance teams.

You'll play a key role in supporting business operations by ensuring our systems run smoothly, our data is accurate, and our teams have the tools they need.

The mission of the Business Operations Group is to remove friction in how work flows by delivering scalable, integrated solutions that empower our Practices and Firmwide Services teams for operational efficiency. Our strategy is about connecting people, processes, and systems, making sure we have standard approaches, trusted data, and prioritized improvements that help the entire organization.

• Support the administration of HR systems (Dayforce, iCIMS, and others) by maintaining data accuracy, running reports, and assisting with user access and troubleshooting.

• Partner with HR and Finance teams to improve day-to-day workflows such as recruiting, onboarding, payroll, and benefits processing.

• Generate and maintain routine reports and dashboards to help with compliance and workforce tracking.

• Assist with HR system updates, testing, and small process improvement projects.

• Provide first-line support and training for HR staff and managers on system use.

• Use sound judgement to escalate complex issues to senior staff as needed.

• Stay current on HR compliance basics and help ensure reporting needs are met.

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Good communication and customer service skills for supporting internal teams.

• Strong attention to detail, organization, and problem-solving skills.

• Proficiency with Microsoft Excel and comfort learning new reporting tools.

• Working knowledge of HR processes such as payroll, benefits, and recruiting.

• Experience with Dayforce (HR, Payroll, WFM) preferred; exposure to iCIMS or similar platforms a plus.

• 2-4 years of experience working with HR systems or HR operations.

Preferred Qualifications

• Master's degree in Human Resources, Business Administration, or a related field; or equivalent work experience.

• Relevant certifications

• This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.

• Working on a computer, sitting, or standing for long periods of time in an office or remote office setting.
• Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc.
• Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.