Customer Data Analyst

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Customer Data Analyst

The Role

As QuidelOrtho continues to grow, we are seeking a Customer Data Analyst. This position is responsible for maintaining customer information systems data in accordance with Master Data Management (MDM) policies and procedures.

This role plays a critical part in ensuring data accuracy and integrity by validating manually processed orders from emails or phone entries. The key activities include a daily review of orders processed by peers to detect duplicate efforts, fraud, or non-compliance with regulations and company policies. This involves validating purchase order numbers, invoices, proof of delivery, packing lists, and tracking information.

The Customer Data Analyst will also be responsible for collecting and validating samples for both internal and external audits, representing the customer service team during these proceedings. This position requires strong attention to detail, analytical thinking, and collaboration to ensure operational excellence and uphold QuidelOrtho's commitment to data quality and compliance.

The Responsibilities

• SAP order data ownership (including accuracy and validity) utilizing
  established controls and communications. Reviews and validates
  manually processed orders received via phone or email. Collects all the documentation needed and initiates sign off.
• Corporate Audit support of revenue narrative. Help coordinate audit
  sample requirements and collaborate the facilitation of
  communication/meetings with the Corporate Audit team and represent
  customer service in ongoing internal and external audits proceedings.
• Reviews and monitors customer service calls/emails against call
  recordings to ensure the highest quality service is being provided and
  escalates coaching opportunities to supervisor.
• Review, creation and updating of SOP's/WKI's as required and facilitate
  process improvement activities
• Responsible for creating and managing reports (ad hoc, etc.)
• May be required to work holidays, weekends and Over-time
• Perform other work-related duties as assigned

The Individual

Required:

• High School Diploma Required
• 1 - 3 years in a customer facing role or equivalent experiences.
• Strong ability to multi-task and manage competing priorities
• Skilled at handling pressure with professionalism and poise
• Proficient in Microsoft Office applications

Preferred:

• Excellent communication skills, both written and verbal.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Ability to manage multiple tasks and prioritize effectively
• Experience in customer service or related field preferred.
• Detail-oriented with a commitment to accuracy and quality service delivery.

The Key Working Relationships

Internal Partners:

• Supply Chain, Field Sales, Contracting, Credit Management, Technical Support

External Partners:

• May require interactions with external customers, distributors, and strategic partner

The Work Environment

No strenuous physical activity, though occasional light lifting of files and related materials is required. 30% of time in meetings, working with team, or talking on the phone, 70% of the time at the desk on computer, doing analytical work. Minimal travel required. Travel includes airplane, automobile travel and overnight hotel.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $60,000 to $65,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.

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