New 
Student Services Specialist (Specially Funded)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 Sep 13, 2025 | |
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Student Services Specialist (Specially Funded) Job ID: 321839 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Monday-Friday, 7:30 AM - 4:30 PM. Up to one (1) Saturday per month may be required. Weeks including a Saturday will include an additional weekday off during the same week. Some evenings and weekends may be required. Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College (RSC) Tempe Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members. This position is responsible for ensuring the efficient operation of front-line Testing Services at the RSC Tempe Testing Center and for opening the Testing Center each day. Essential Functions 60% - Provides a high-level of direct customer service to students, test candidates, staff, and Faculty. Administers assessments in accordance with established procedures and policies, while working collaboratively in a team environment. Serves as a certified proctor and subject matter expert in exam administration. Maintains accurate database information and ensures the confidentiality of all testing records. Responsible for opening the RSC Tempe Testing Center each day. 15% - Delivers a high-level of technical support to students, candidates, part-time staff, and other team members through troubleshooting. Corresponds and collaborates with Faculty, outside departments, and external companies regarding testing issues and scheduling. Prepares and maintains correspondence and reports related to Testing. 15% - Provides general clerical and front-desk support for the Testing Center, including answering phones, returning calls and voicemails, maintaining the Testing Center email inbox, and greeting or directing student and customer traffic. Maintains overall organization of the Testing Center area, including files and records, and ensures accurate receipt and processing of payments. Assists with packaging and ordering supplies for the Testing Center and other testing center locations, and ensures that testing materials and supplies are properly stocked, maintained, and ready for daily operations. 10% - Establishes and coordinates work schedules, calendars and appointments for the RSC Tempe Testing Center. Trains and implements policies and procedures to other Testing Technicians. Provides follow up training to staff when necessary and collaborates with the Testing Department training team. Other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience working in a customer service environment B. Experience administering assessments using exam administration software/applications C. Experience providing technical support or technical troubleshooting D. Experience collaborating with outside departments, faculty, and/or external corporations E. Bachelor's Degree Special Working Conditions The primary location for this position is the Rio Salado College Tempe main campus located at 2323 W. 14th Street Tempe, AZ 85281. This position's hours are Monday - Friday 7:30am - 4:30pm. Some Saturdays are required. This position may require occasional evening hours as the RSC Tempe location is open until 7:00pm. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review September 19, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado Title IX/504 Coordinator is O. Tafari Osayande, o.tafari.osayande@riosaldo.edu, 480-517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321839&PostingSeq=1 jeid-845f75cc906b0247928c0a490cfca7cc | |