Information Technology Operations Manager

SUMMARY DESCRIPTION:

The Manager, IT Operations is responsible for overseeing the daily operations of the IT department ensuring the efficient and secure operation of all IT systems and infrastructure. This role involves managing IT personnel, overseeing projects, and implementing procedures and policies to enhance system performance and security. A significant focus will be on optimizing service management processes and utilizing automation to improve operational efficiency.

MAJOR RESPONSIBILITIES:

* Reporting to the Director of I.T., position is responsible for the overall integrity, availability and confidentiality of the corporate I.T. systems and data.

* Leading a staff of diverse IT professionals across help desk, servers, storage, network, security, email, wireless, barcoding, telephony and mobile device management.

* Leading the risk management of Silgan's IT systems by identifying, assessing and controlling threats to Silgan's asset including threats from a wide variety of sources, including financial uncertainty, legal liabilities, strategic management errors, accidents and natural disasters.

* Responsible for data protection and business continuity as it relates to IT Operations.

* Identifying appropriate performance metrics for the IT Operations group, tracking performance against those metrics, and ensuring that actual performance stays at or above an acceptable level.

* Identifying improvement opportunities in the areas of security, infrastructure, communications, and technical support, then implementing these based on management approval.

* Defining standards for computing hardware and operational systems

* Acquiring and deploying computer hardware and operational systems

* Procuring and managing contractors in the support of computing and operational systems

* Participating in the annual budget process for both operational and capital expenditures and for the ongoing expense reduction initiatives and ensuring adherence to budgets and evaluating expenses.

* Development and ongoing review of policies and procedures related to business continuity planning, incident response and mitigation, malware remediation, vulnerability scanning and remediation and others. Implementing steps to ensure that these policies and procedures are followed.

* Planning and managing projects for IT operations related projects.

* Leading, mentoring, training and supporting a highly skilled and motivated team of professionals

* Leading telecommunications projects and continuously evaluating existing systems against new emerging technology to ensure Silgan stays up-to-date and is using the best technology for its needs.

* Developing and maintaining partnerships with existing and potential new vendors.

* Implement and manage IT service management (ITSM) processes to ensure efficient and effective delivery of IT services.

* Leverage automation tools to streamline IT operations, including auto-alerting, auto-ticketing, onboarding/offboarding, and event correlation

* Monitor and analyze ITSM metrics to continuously improve service quality and customer satisfaction.

EDUCATION:

Required: Bachelor's degree in computer science, Management Information Systems, or related degree preferred.

Technical Skills Required:

• 7+ years Information Technology experience
• Proficiency in administering Microsoft technologies, such as Windows Server, Entra, Microsoft 365, Intune, Purview, Azure, and other related technologies.
• Strong understanding of IT systems, infrastructure, networking, and best practices.
• Knowledge of cybersecurity principles and practices.

Other Skills Required:

• Must be a team player and have a winning attitude.
• Demonstrate strong problem-solving ability, logical and analytical skills.
• Strong organizational skills with the ability to work independently.
• Strong understanding of IT systems, infrastructure, and best practices.
• Ability to communicate with all levels of the business and Information Technology.
• Passion for continuous improvement.

LIMITATIONS AND DISCLAIMER (Non-Canada)

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.

LIMITATIONS AND DISCLAIMER - Canada

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company's operations and does not pose a direct threat of substantial harm to the employee or others.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan's rights as employer, including the right to end employment in accordance with Provincial Law.

Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws.

Silgan is a drug-free workplace.