Senior Research Assistant/Assistant Systems Manager

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience

• Associate's degree in Information Technology, Computer Science, or a related field;

• Demonstrated understanding of relational database structures and data integrity;

• Familiarity with higher education operations and student systems;

• Excellent attention to detail, analytical thinking, and troubleshooting ability.

Preferred Education and/or Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field;

• Experience with Workday Student or similar ERP platforms;

• Experience supporting academic records, registration, or curriculum management in a higher education setting;

• Knowledge of data integration or reporting tools used in enterprise environments.

Job Duties and Responsibilities

• Provide technical and functional support for student records processes, including term setup, registration, and academic data updates in Workday;

• Assist in testing, validating, and documenting system enhancements and bi-annual Workday releases;

• Collaborate with academic departments to ensure accurate academic program data (e.g., majors, minors, certificates);

• Maintain process documentation, reporting resources, and internal tracking tools;

• Monitor data quality, troubleshoot inconsistencies, and support resolution of records-related issues;

• Participate in meetings with campus stakeholders to gather requirements and coordinate system changes;

• Support process improvements and cross-functional projects related to student records;

• Maintain website content and technical documentation for Records and Registration;

• Assist campus users in understanding and navigating academic systems and tools;

• Perform other duties as assigned, including backup support for the Systems Manager.

Knowledge, Skills, and Abilities

• Self-starter with strong troubleshooting and research skills; able to identify solutions through available resources;

• Strong understanding of relational databases and data integrity concepts;

• Familiarity with student information systems and higher education business processes;

• Excellent communication skills, especially when explaining technical information to non-technical users;

• Ability to manage multiple responsibilities and adapt to shifting priorities;

• Strong customer service orientation and collaborative approach;

• Familiarity with reporting and analytics tools (e.g., Workday Report Writer, BIRT, Argos) is a plus;

• Understanding of FERPA and data security best practices.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.