Customer Service Specialist (Sales)

Position Summary

The Customer Service Specialist will serve as a key point of contact for our Commercial Sales team. Responsibilities include managing incoming calls, routing inquiries appropriately, entering incoming leads into Salesforce CRM, and following up on commercial quotes issued by our estimating team. This role will facilitate seamless communication between prospects, internal teams, and follow-through on potential projects.

Key Responsibilities

• Answer and route incoming phone calls from commercial leads and clients.
• Accurately input incoming leads into Salesforce CRM and maintain lead data.
• Monitor and follow up on commercial quotes issued by the estimating team to support conversion.
• Collaborate with Estimators, Contracts Administrators, and Sales team members to ensure smooth workflow.
• Assist in preparing and sending routine communications or documentation as needed.
• Provide general administrative support to the Commercial Sales function.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred (e.g., Business, Communications, or related field).
• Previous experience in customer service, sales support, or similar role-commercial or B2B experience is a plus.
• Experience with Salesforce CRM or similar systems strongly preferred.
• Exceptional communication skills (both verbal and written).
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Proactive and team-oriented mindset with a customer-first attitude.

Compensation

• Hourly rate of $20 - $25 depending on experience.
• Medical benefits
• Company matching 401K plan
• Paid holidays

Who we are:

Established in 2006, Pro Max Fence Systems, LLC has become a trusted leader in perimeter security, delivering top-quality fencing solutions for commercial and residential applications. We proudly serve diverse industries, including transportation, utilities, education, government, corrections, and residential development, offering a range of products such as chain link, ornamental fencing, automated gate systems, access control, sound walls, and high-security barriers.

At Pro Max, we are committed to providing safe, high-quality, and customer-focused perimeter security solutions through Professional Service and Maximum Value. Our vision is to be the industry benchmark for fencing and perimeter security in the United States.

Our work is driven by core values that shape every decision and partnership: Safety-Minded, Integrity, Customer First, Respectful, Quality-Focused, Collaborative, Driven, and Innovative.

With six branch locations across the Northeast including Reading, Wrightsville, Mohrsville, and State College, PA; Bridgeville, DE; and Syracuse, NY, we proudly serve customers throughout Pennsylvania, Maryland, New Jersey, Virginia, Delaware, and New York.