Mortgage Loan Servicing Specialist

Ready to make a real impact in members' lives while growing your career in financial services? Join Summit Credit Union as a Mortgage Loan Servicing Specialist and help us deliver exceptional experiences every day!

At Summit, we're people helping people. We connect, inspire, and act to make managing money easier, more effective, and more fun for our members. As a Mortgage Loan Servicing Specialist, you'll be a key player in ensuring our members' mortgage journeys are smooth, accurate, and stress-free.

• Provide prompt, courteous, and thorough assistance to members and internal partners via helpline and secure email.
• Solve problems-routine and complex-related to first mortgage and consumer loan servicing.
• Manage escrow accounts, ensuring timely disbursement of taxes, insurance, and PMI, and communicate changes to members.
• Track and review insurance documentation to protect the Credit Union's interests.
• Retain accurate loan and insurance documentation for tracking and compliance.
• Support secondary marketing by processing loans for sale to Fannie Mae, Freddie Mac, and other investors.
• Review and process construction loan draws and partial release requests.
• Collaborate with your team, serving as a reliable resource and training partner for new employees.

• High school diploma or equivalent; post-secondary coursework in real estate or lending a plus.
• At least one year of experience in a mortgage lending environment.
• Strong interpersonal and customer service skills.
• Detail-oriented with the ability to work accurately with figures and perform investigative problem solving.
• Basic to intermediate knowledge of mortgage servicing laws and regulations.
• Proficiency in Microsoft Word, Excel, and Outlook.

• Competitive pay and annual performance incentives
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Generous paid time off and holidays
• Tuition reimbursement and ongoing professional development
• Employee wellness programs and employee resource groups
• Inclusive, diverse culture-"Different makes us better"
• Opportunities for career advancement

Ready to help members achieve their dreams of homeownership while building your own rewarding career? Apply today and join the Summit Credit Union team!