Human Services Analyst Supervisor

Are you looking for a rewarding career opportunity where you can make a difference in the lives of children? As a valued member of our supervisory team, you will have the opportunity to make a lasting impact in the lives of children and families in Pennsylvania. Through our diverse network, we strive to create safe, nurturing, and healthy environments for children. Not only will you have the chance to grow professionally, but you will also have access to free parking and other developmental opportunities. Do not let this chance pass you by; apply now and embark on an exciting and fulfilling journey with us!

Watch this video to see how you can make a difference working for the Office of Children, Youth and Families!

As a Human Services Analyst Supervisor in the Office of Children, Youth and Families, Bureau of Policy, Programs and Operations, Division of Operations you will perform supervisory responsibilities for the quality assurance and training positions within the Division of Operations in ChildLine. In this role, you will oversee employees responsible for analyzing, coordinating, developing, monitoring, planning, training, and evaluating program operations for training and quality assurance. This position also involves the final review and supervision with regards to developing and updating training material and quality assurance reviews of completed intake and assessments conducted by ChildLine caseworkers to support the mission and work of the PA Office of Children, Youth and Families, Bureau of Policy Programs and Operations, Division of Operations.

Some additional responsibilities of the position include assisting your team in the training of ChildLine staff, developing new training materials, analysis and interpretation of the Child Protective Service Law (CPSL) and future amendments, adjusting trainings to CPSL changes, identifying data trends, reviewing of special project work, responding to reports from the public, oversight of investigations, assisting in the development or redesign of systems, compiling reports on any findings to management and senior leadership, attending and representing at meetings regarding the interests of ChildLine, and processing employee leave and self service requests. The responsibilities within this management position are performed under the general direction of the Division Director for the Division of Operations.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Human Services Analyst (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement:

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.