Catering & Conference Services Coordinator

Omni Bedford Springs Resort & Spa

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Omni Bedford Springs Resort is now hiring a Catering and Conference Services Coordinator to join the team at our luxurious historic resort property. Omni Bedford Springs Resort offers 20,000 square feet of indoor event space and 36,000 square feet of unique outdoor spaces, an award-winning spa and golf course, and a wide variety of outdoor recreation activities. From lavish weddings and social galas to family reunions and intimate board meetings, our team helps make our guests' dreams a reality.

This role is responsible for accurately completing a variety of administrative duties requested by colleagues within the Catering and Conference Services department in order to provide timely and professional service to our guests.

Provide administrative support to assist all Catering and Conference Service managers in achieving their monthly goals.
• Schedule and prioritize work load to meet deadlines of all managers.
• Create sales kit folders and wedding site visit gifts
• Compete daily and weekly reports and tasks as requested by managers
• Assist in organizing materials for pre-convention meetings and oversee room setup.
• Assist with showcase events with direction from the DOCCS
• Learn and master Social Tables for creating event diagrams
• Submit departmental invoices from vendors into birchstreet for payment
• Handle weekly BEO Distribution and maintain the BEO book daily; assist with walking revised and pop up BEOs as needed.
• Setup and oversee all in-house meeting requests (blocking space, creating BEOs, ensuring sets are accurate and meetings have what is needed).
• Provide on-the-floor support as an event concierge to in-house groups. Expectations include but are not limited to checking meeting room sets and making adjustments as needed with banquets team; interfacing with clients to ensure all expectations are met and client is fully satisfied; communicating with various hotel departments on pop up changes/requests by clients; providing updates on events to assigned CS/catering manager for the event.
• Ensures that all correspondence is 100% accurate, activities are updated in FDC, specific to each client.
• Responsible for maintaining files and ensuring all information is included in the file per the SOP.
• Responsible for Special projects as assigned by DOSM, GM, and/or DOCCS.

• High School Diploma or equivalent
• Previous experience as hotel administrator (preferred)
• Flexible work hours to include weekend and holidays in order to cover other hours/days based on business need as requested on your schedule.
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Office applications, Delphi.fdc/Salesforce, and other management systems
• Exceptional attention to detail
• Excellent written and verbal communication skills