Customer Success Associate

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Customer Success Associateis responsible for supporting and nurturing customer relationships while working closely with customers to ensure smooth onboarding, driving product adoption, and promoting long-term customer satisfaction and retention. This role will work to build a foundation in customer success while working with a collaborative, cross-functional team.

Essential Functions

Guides new customers through the onboarding process, ensuring a smooth transition and early engagement with our products
• Educates customers on features, best practices, and value-driven use cases
• Supports the development of onboarding materials and resources
• Maintains regular communication with customers to understand their needs and provide proactive support
• Monitors customer health metrics and engagement indicators proactively
• Responds to and helps resolve customer questions, concerns, and product issues in a timely, effective manner
• Assists in creating and executing customer success plans to drive retention and satisfaction
• Identifies and escalates churn risks or issues requiring further attention
• Collaborates with internal teams (Product, Sales, Support) to advocate for resolving issues that would stand in the way of your client(s) renewing
• Helps identify opportunities for upselling or cross-selling additional products or services
• Supports the Sales and Success teams in strategic customer expansion efforts
• Contributes to continuous improvement of internal tools, processes, and documentation
• Participates in team meetings, knowledge-sharing sessions, and training initiatives

Qualifications Required:

• Bachelor's degree in: Business, Communications, Information Technology, or a related field
• Strong verbal and written communication skills with a customer-first mindset
• Problem-solving ability and a proactive, solution-oriented attitude
• Organized and detail-oriented with strong time management skills
• Comfortable working collaboratively across departments
• Eagerness to learn, grow, and contribute to a fast-paced team

Desired/Preferred Qualifications:

• Prior internship or professional experience in customer service, client relations, or SaaS environment Familiarity with unified communications, contact center operations, customer success platforms, CRM systems or support tools

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$60,000 - $85,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf