Wireless Mobility Specialist-Hybrid/Dallas office

Find Your Passion and Purpose as a Wireless Mobility Specialist-Hybrid/Dallas Office

Reimagine Your Career in Corporate Healthcare

As a professional, you know that what you do impacts you as much as our patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it's really special to be a part of our patient's health journey and create incredible memories while providing world-class patient care.

Offer Based on Years of Experience

The Wireless Mobility Specialist will be responsible for interfacing with AccentCare's mobile device users (appx 10,000+ devices) to provide provisioning and support services, build enhanced rapport, and assist with mobile plan optimization strategies to ensure cost savings. This role will be responsible for assisting with monthly reporting and analysis of wireless spending and inventory. This position will work in conjunction with the ServiceDesk, End User Engineering, and IT Asset Management to improve overall user satisfaction.

Be the Best Wireless Mobility Specialist You Can Be

If you meet these qualifications, we want to meet you!

• Broad skills in mobile wireless technologies (cell phones, smartphones (iPhones and Samsung), mobile broadband devices (MiFi), tablets, etc.)
• Excellent written and verbal communication skills
• Excellent customer service skills and telephone support etiquette
• Ability to work professionally with all levels in the organization; interacting with Executives will be key in this role
• Logical thinker and have possess the ability to see solutions where others may not
• Cautious and thoughtful to ensure no disruption of service for users

Required Education and Experience:

• An associate degree in Information Technology, Telecommunications, Computer Science, or a related field required. A combination of relevant college coursework, technical training, and demonstrated experience may be considered in lieu of a degree.
• Three to five years of experience procuring and provisioning wireless devices, resolving technical carrier issues and working directly with cellular carriers.
• Experience with enterprise mobility management (EMM) platforms and wireless carrier portals.
• Experience with mobile device management platforms, such as Microsoft Intune.

Come As You Are

At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.

AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person's race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.