JDE Support Manager

ABOUT US

We are Wis-Pak, a leading manufacturer and distributor of popular beverages such as Pepsi-Cola, Mountain Dew, Lipton Iced Tea, Aquafina water, Vita Ice, Klarbrunn sparkling water, and Bubbl'r. You've probably seen and bought our products at your local stores or restaurants. We are a billion-dollar manufacturing and distribution organization offering ample opportunities to drive change, innovate processes, and help shape our company's future direction. We are looking for difference makers in all areas of our business to join us on our growth journey.

WHAT WE OFFER

• Paid Time Off
• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Critical Illness/Accident Coverage
• Life Insurance
• Short & Long-term Disability
• 401(K)
• Profit Sharing
• Parental Leave
• Tuition Reimbursement
• Paid Holidays

ABOUT THE JOB

• Supervise the JD Edwards support team, including assigning tasks, monitoring progress, and providing guidance and mentorship.
• Ensure timely resolution of service requests, incidents, and minor enhancements, maintaining a strong focus on customer service and system reliability.
• Oversee support ticket queue and ensure support team adheres to internal SLAs and change management processes.
• Participate in the daily support and administration of the JD Edwards EnterpriseOne environment, including troubleshooting and configuration.
• Coordinate and implement small-scale enhancements and updates based on business requirements.
• Work closely with end users across manufacturing, distribution, finance, and other functional areas to understand needs and improve platform effectiveness.
• Collaborate with the Director of Business Systems Transformation to manage the relationship with external JD Edwards managed services providers (MSPs).
• Coordinate internal and external resources to ensure effective issue resolution and delivery of enhancements.
• Review vendor performance, escalate issues as necessary, and help drive accountability for service delivery.
• Support cross-functional teams during testing, training, and implementation of enhancements and updates.
• Assist in planning and executing system improvements and minor upgrade projects.

DISCLAIMER: The information listed above is not intended to be an all-inclusive job description. A full list of duties and responsibilities for this position is available upon request.

ABOUT YOU

• Bachelor's degree in Information Systems, Business, Computer Science, or related field.
• 2-5 years of experience supporting JD Edwards EnterpriseOne in a manufacturing and/or distribution environment.
• 1+ years of experience in a supervisory or lead role within an ERP support team.
• Solid understanding of JD Edwards modules commonly used in manufacturing and distribution (e.g., Inventory, Sales, Procurement, Manufacturing, Financials).
• Experience working with and managing MSPs or third-party vendors in a support capacity.
• Effective problem-solving skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group -problem-solving situations
• Excellent verbal and written communication skills, with the ability to interact effectively across technical and non-technical teams.
• Knowledge of JD Edwards Development, Orchestrator, UDOs, and CNC principles is a plus.
• Familiarity with ITIL-based support practices.
• Experience with ERP support in a multi-site or global manufacturing organization.

Wis-Pak/WP Beverage is an equal opportunity employer that complies with EEOC rules and regulations.

We use E-Verify to confirm the identity and employment eligibility of all new hires.