Director, 988 Crisis Services

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

This position will provide direct oversight of a 24/7/365 mental health crisis/suicide prevention focused team that handles 988 calls/chat/text. As a part of this team, you'd be responsible for providing direct management and oversight of all Illinois 988 operations and serve as the liaison with the Department of Mental Health (DMH) to best support children, adolescents, and adults experiencing a mental health crisis in Illinois. This position is part of a large multi-disciplinary team that works as part of a service line across a multi-state footprint. The ideal candidate for this role has excellent computer skills, a proven ability to communicate effectively through verbal and written communication/instant messaging and the ability to multi-task in a high stress environment. Supports the Centerstone Mission, Vision and Values in delivering care that changes people's lives.

Communicates clearly and appropriately; provides excellent customer service. Adheres to applicable policies and procedures.

• Provides direct leadership to Illinois 988 Program Managers and Clinical Supervisors.
• Participate in 988 Suicide and Crisis Lifeline monthly meetings, webinars and evaluation activities
• Provide weekly data (outcome measures and KPI) to DMH and other crisis leaders as requested
• Develop and maintain referral system for providing referrals and access to resources for all 988 call/chat/text interactions.
• Maintain mechanism to track and monitor any grievance on 988 service delivery
• Participate in hiring, onboarding and training of all 988 staff
• Facilitate bi-weekly staff meetings, staff trainings, and staff development functions
• Actively participates in ongoing supervision, training and team meetings with leadership team.
• Meets the ethical and clinical standards in compliance with all accreditation.
• Assist in administrative tasks as needed.

Master's Degree in mental health or related field.

Four years of experience working in a mental health related position required.

988 program experience preferred.

Licensed Mental Health Professional in the state of Illinois required.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.