IT/OT Infrastructure Support Specialist

Your Job

The IT/OT Infrastructure Support Specialist provides both onsite and remote support to our users in the North America region. Based at our Orange, TX site, with occasional travel to other sites in the Texas Region. This role ensures the stability, efficiency, and security of our global IT infrastructure, including site Infra OT (Operational Technology). This position involves monitoring, analyzing, and optimizing IT and part of OT systems, networks, and services to support the company's operational goals. The ideal candidate will be detail-oriented with a focus on accuracy, quality, and organization and will have a strong technical background, impeccable analytical skills, and the ability to work collaboratively in a global, dynamic environment.

This role will require occasional on-call support and the ability to work flexible hours to accommodate global team members and projects. Travel may be required (approximately 10%) to various INVISTA locations for project support and collaboration.

Our Team

Join our team in the vibrant city of Orange, TX, where rich history meets a welcoming community. Nestled in Southeast Texas near the Louisiana border, Orange offers the perfect blend of small-town charm and modern conveniences. Known for its scenic beauty, cultural attractions like the Stark Museum of Art, and proximity to the Gulf Coast, Orange is an ideal place to live and work. As part of our organization, you'll enjoy a supportive work environment, opportunities for growth, and the chance to make a meaningful impact while experiencing the warmth and hospitality of this unique Texan community.

What You Will Do

System Administration and Maintenance:

• Assist in the installation, configuration, and maintenance of physical and virtual servers, ensuring system stability and reliability.
• Apply software updates, patches, and security configurations to maintain systems' integrity and security.
• Manage data storage solutions, including SAN and NAS systems, and ensure that regular backups of critical systems and data are performed according to established schedules.
• Continuously monitor the performance, health, & key performance indicators (KPIs) of IT infrastructure components such as servers, networks, storage systems, and cloud services using advanced monitoring tools and dashboards.

Technical and Operational Technology (OT) Support:

• Provide technical support to end-users, including troubleshooting hardware, software, and network issues, and respond promptly to IT support tickets and incidents. Critical incident support may require after hours, evenings or weekend on-demand engagement to resolve the most urgent of issues.
• Monitor and support the infrastructure related to OT, including industrial control systems and SCADA systems, collaborate with site operations teams, and troubleshoot OT-related issues to minimize downtime and ensure operational continuity.
• Implement and maintain security measures for OT systems, ensuring compliance with industry standards and regulations specific to OT environments.

Network and Security Support:

• Support the configuration and maintenance of network devices such as routers, switches, firewalls, wireless APs, and identify, diagnose, and resolve complex network-related issues.
• Implement and maintain robust security measures to protect IT infrastructure from threats and vulnerabilities, perform regular security assessments and vulnerability scans, and ensure compliance with organizational policies and regulatory requirements.

Documentation, Reporting, and Project Support:

• Maintain comprehensive documentation of IT and OT infrastructure configurations, procedures, and standards, ensuring accuracy and availability for reference and audit purposes.
• Generate regular reports on IT and OT infrastructure performance, issues, and improvements, providing insights and recommendations based on data analysis and trend identification.
• Assist in the planning, execution, and monitoring of IT and OT infrastructure projects, collaborate with project teams to ensure timely completion of tasks, and participate in the testing and implementation of new infrastructure solutions and technologies.

Continuous Improvement and Collaboration:

• Identify opportunities for continuous improvement in IT and OT infrastructure processes and procedures, implementing best practices and industry standards to enhance efficiency and effectiveness.
• Stay informed about emerging technologies, trends, and best practices in IT and OT infrastructure, and actively contribute to team meetings and discussions on infrastructure improvements and initiatives.
• Work closely with other IT and OT teams, including network engineers, systems administrators, and cybersecurity analysts, to ensure seamless operations and effective support, and communicate technical information effectively to both technical and non-technical stakeholders.

Who You Are (Basic Qualifications)

• 2+ years of experience in IT infrastructure, system administration, network support, or OT-related roles
• Experience with monitoring tools, network devices, and IT security practices
• Proficiency in operating systems (Windows) and virtualization technologies
• Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP
• Familiarity with cloud services (Ex: AWS, Azure, Google Cloud)
• This role is not eligible for visa sponsorship

What Will Put You Ahead

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Knowledge of OT systems and their integration with IT infrastructure
• Industry certifications such as Cisco (CCNA, CCNP), CompTIA Network+, Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2)
• Experience in the administration of network environments utilizing Cisco technologies
• Experience with support tools such as Cyolo, Zabbix, Platform9, or VMWare
• Experience within chemical production or the manufacturing industry

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, INVISTA has a long history of working to make the world around you a better place. From parts for the automotive industry to medical equipment, airbags, food packaging, and clothing, our ingredients in the nylon 6,6 and polypropylene value chains help bring many of life's essential products to market.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

#LI-RR1