Supervisor, Clinic Operations

Hourly Pay Range:

• Position: Supervisor, Clinic Operations
• Location: Evanston, IL
• Full Time/Part Time: Full Time

What you will do:

• Supervises and oversees daily bank deposits and the work of business office staff including patient reception, registration, scheduling, charges/payments, insurance billing, referrals, scheduling templates, etc. In doing so, assigns work to and follows up on work of subordinate personnel, answers questions regarding patient billing, charges and medical records, and maintains accountability for accounting record keeping and daily deposits.
• Collaborates with manager/directors when developing annual capital and operating budgets in order to achieve agreed upon goals and objectives. Oversees purchase of equipment/supplies and equipment repairs. Works with property management regarding ancillary services. Develops and implements appropriate methods to monitor budget and resolve variances monthly. Approves all department invoices and routes to accounting department weekly.
• Interviews, hires, orients, trains, and evaluates the performance of, and when necessary, recommends discipline and/or discharge of employees. Assists in resolving difficult employee relations issues. Monitors employee schedules. Conducts monthly staff meetings to ensure effective communication. Implements programs to achieve retention of qualified staff.
• Maintains cooperative working relationships with medical staff in order to facilitate customer satisfaction and operational improvements. Maintains cooperative working relationships throughout the organization.
• Ensures confidentiality of all patient medical records is properly maintained in accordance with hospital policy.
• Prepares analysis and reports as requested by physicians and/or management. Maintains consistent, open lines of communication with managers/directors.
• Oversees data entry of patient charges, account payments, patient registration, appointments, lab invoice reconciliation, untracked encounters and referral process for the business staff.
• Reviews the quality of work being performed by business staff through competency testing and audits. Provides performance feedback to staff throughout their evaluation period.
• Serves as a resource in resolving difficult problems, investigating and identifying corrective actions in response to issues involving patients, medical staff, and/or staff

What you will need:

• Two to three years of previous physician practice experience required
• Bachelor's Degree Preferred
• Strong organizational skills, customer service skills, and excellent interpersonal skills

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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