Identity & Access Management Support Specialist

Location: This position can be located at any Seacoast Bank office within the state of Florida.

JOB SUMMARY:

Seacoast Bank is seeking a detail-oriented and resourceful Identity & Access Management (IAM) Support Specialist to join our IT team. This role is responsible for provisioning and de-provisioning access to internally managed systems and applications, including Active Directory and various banking platforms. The ideal candidate will ensure timely and accurate fulfillment of access requests, manage ticket escalations, and collaborate with cross-functional teams to resolve identity-related issues. This position plays a critical role in maintaining the security and integrity of our access management processes.

ESSENTIAL JOB FUNCTIONS:

• Respond to and resolve escalated IAM-related Service Desk tickets.
• Provision, modify, and de-provision user accounts across systems such as Active Directory, O365, and banking applications.
• Perform account reconciliation and identity lifecycle management to ensure accurate access across platforms.
• Manage user access for employee onboarding, transfers, and terminations.
• Monitor and triage incoming access requests, escalating as necessary.
• Provide remote and on-site support for access-related issues.
• Conduct self-audits of user access in coordination with the Information Security team.
• Document and maintain operational processes and standard operating procedures (SOPs).
• Analyze user, group, and permission data to support access reviews and audits.
• Participate in M&A activities related to identity and access integration.
• Support technology upgrades, implementations, and IAM-related projects.
• Troubleshoot SSO and MFA issues across enterprise applications.
• Assist in the development and enforcement of IAM policies and standards.
• Collaborate with HR and department managers to ensure access aligns with job responsibilities.
• Maintain and update IAM documentation, including access control matrices and user guides.
• Participate in incident response activities related to identity and access breaches.
• Stay current with IAM trends, tools, and best practices to recommend improvements.
• Adhere to Seacoast Bank's Code of Conduct and perform other duties as assigned.
  
  

EDUCATION and/or EXPERIENCE:

• 2-4 years of experience in information security, identity management, or a related IT support role.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• Proven ability to multitask and work effectively in a team-oriented, fast-paced environment.
• Experience with ticketing systems and customer service best practices.
• Solid understanding of least privilege principles, RBAC methodologies, and access control.
• Familiarity with PCI, SOX, and other regulatory compliance requirements.
• Hands-on experience with:
• Active Directory and LDAP
• Microsoft O365
• AWS IAM
• UNIX/Linux environments
• Identity lifecycle and role-based access management

PREFERED EDUCATION and/or EXPERIENCE:

• Bachelor's Degree in Information Technology, Computer Science or Information Security

• Prior experience with identity management tools (e.g. RSA IG&L, SailPoint, Saviynt, Okta)

• ITIL, Microsoft or security industry certifications are a plus

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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