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IT Support and Operations Specialist, Department of Computer Science

The University of Texas at Austin
retirement plan
United States, Texas, Austin
101 East 27th Street (Show on map)
Aug 05, 2025
Job Posting Title: IT Support and Operations Specialist, Department of Computer Science ---- Hiring Department: Department of Computer Science ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes Provides day-to-day support for desktops, laptops, and other endpoints in the Department of Computer Science, with responsibility for macOS system management and a strong emphasis on in-person user support. Uses Jamf to manage Apple devices and contributes to lab, AV, inventory, audit, and facilities support. Provides backup technical support for Windows and Linux systems in coordination with platform specialists. Must be eligible to work in the US on a full-time basis for any employer. Purpose We are seeking a hands-on, Mac-focused IT Support and Operations Specialist to join the Department of Computer Science at The University of Texas at Austin. You'll serve as a key point of contact for in-person desktop and laptop support, especially for Apple/macOS systems, while managing configuration, security, and software deployments for macOS endpoints using Jamf.You'll also assist with classroom AV setups, meetings, seminars, and departmental events, as well as lab and facilities operations. The role includes support for the department's yearly physical inventory audit and coordination during annual university information security assessments. This position is part of a collaborative IT operations team serving a dynamic academic and research environment. Responsibilities Endpoint & User Support Uphold a high standard of customer service through professional, user-focused communication. Provide in-person, first-level IT support for faculty, staff, students, and guests. Review and prioritize incoming support requests to ensure timely response, resolution, and follow-up. Escalate when necessary to maintain service levels. Troubleshoot endpoint issues across desktops, laptops, peripherals, and applications, with the ability to support macOS, Linux, and Windows environments. Maintain adaptability to emerging platforms-including mobile, ChromeOS, and others-with a commitment to continual learning. macOS Endpoint Management Manage configuration, deployment, and maintenance of Apple devices using Jamf in alignment with university security standards. Administer software deployments, apply security and policy updates, and monitor compliance through Jamf-managed workflows. Provide lifecycle support for macOS systems, including initial setup, troubleshooting, upgrades, and secure decommissioning. Operational Support & Onboarding Perform and coordinate physical tasks such as workstation moves, equipment delivery, furniture rearrangement, and general relocation or setup duties for events, office changes, or departmental operations. Assist with general building operations as part of the department's "Shop" team, including submitting facilities work orders and supporting room readiness and repairs. Support onboarding and offboarding by provisioning and reclaiming access, preparing workspaces, and ensuring proper equipment handoff and documentation. Inventory & Audit Coordination Maintain accurate and up-to-date inventory records for departmental endpoint devices and peripherals. Lead or support the department's annual physical inventory process, including device scanning, tracking, and user verification. Coordinate departmental contributions to the university's annual information security audit, including data gathering and documentation. Event & AV Support Set up, test, and operate AV equipment for classrooms, seminars, meetings, and departmental events. Troubleshoot issues with projectors, microphones, cameras, and recording tools during instructional and event activities. Coordinate with faculty and staff to ensure AV systems are functional and meet presentation needs. Team Participation & Process Support Develop and maintain internal documentation, FAQs, and procedures to support knowledge sharing and consistent service delivery. Collaborate with Linux and Windows platform specialists to provide backup support and resolve cross-platform issues. Participate in team meetings, IT projects, cross-functional efforts, and departmental initiatives as assigned. Perform other related duties as assigned. Required Qualifications 1-3 years of IT support experience with strong macOS expertise. Experience managing Apple systems using Jamf or similar endpoint management tools. Demonstrated success providing professional, in-person end-user support. Familiarity with Windows and Linux platforms and willingness to provide backup support for both. Experience with asset tracking, IT audits, or compliance documentation. Basic knowledge of networking, hardware troubleshooting, and AV equipment. Ability to work both independently and collaboratively, with excellent communication skills. Physically able to lift equipment (up to 50 lbs) and move between buildings for in-person support needs. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Experience supporting AV systems and instructional or research environments. Familiarity with UT Austin's inventory systems (e.g., UT Inventory Portal) and annual equipment verification processes. Experience supporting or coordinating information security audits or compliance reviews. Proficiency in Jamf, Windows Active Directory, or Linux systems administration. Certifications such as ACSP, Jamf 200+, CompTIA A+/Security+, or similar. Salary Range $60,000+ depending on qualifications Working Conditions Frequent in-person interaction and movement across campus buildings. Combination of office-based and physically active tasks, including equipment setup and support. Occasional evening or weekend hours to support events or resolve urgent issues. Frequent use of a keyboard, along with lifting, moving, and installing equipment and furniture (up to 50 lbs). Includes navigating stairs and ladders as part of routine support and setup duties. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.