New

IT Service Desk

Vaco
$30.00 - $38.00 / hr
401(k), retirement plan
United States, California, Irvine
Aug 05, 2025
Job Title: IT Service Desk Analyst Duration: Contract (6-9 months) with potential to convert to full-time Location: Los Angeles, CA (West LA) Hybrid - 4x/week Current Projects & Environment: Windows 11 deployment across the organization Ticketing system migration from SCSM to ServiceNow Microsoft Teams general support and AV troubleshooting SharePoint and OneDrive support Basic SCCM operations Endpoint security and M365 environment management Job Description - Summary of Responsibilities: The Service Desk Analyst will provide Tier 1 and Tier 2 support for technical issues across a mid-sized enterprise environment. The role involves resolving service requests, supporting hardware/software, assisting with collaboration tools, escalating when needed, and maintaining high user satisfaction. Analysts will follow ITSM processes and contribute to documentation and knowledge base growth. Requirements: 2-4 years of experience in corporate IT support and networking environments Experience with ticket lifecycle management and escalation protocols Familiarity with cross-functional IT departments and escalation workflows Bachelor's degree in IT, Computer Science, or a related field Certifications (preferred): CompTIA A+, Network+, ITIL Foundation Must hold a valid CA driver's license and have access to an insured personal vehicle Required Technical Knowledge: Strong troubleshooting and diagnostic skills across Windows environments Support of remote/hybrid users via various communication tools M365, VPN, and endpoint protection familiarity Experience with SCCM and basic AV troubleshooting Excellent customer service mindset and user support experience Strong verbal/written communication and technical documentation skills Proven ability to work cross-functionally and contribute to strategic outcomes Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.