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The primary responsibility for the Community Development Officer is to ensure that Rockland Trust Company "the Bank" has a presence in social and civic organizations including, but not limited to Mass Housing, grants, and other related resources. The Community Development Officer plays a crucial role in enhancing the quality of life within communities by developing and implementing programs that address economic, and environmental needs. The employee will also be responsible for referring all Mass Housing Partnership loans to the VP General Sales Manager as well as counseling potential buyers on how to qualify for a loan.
DUTIES AND RESPOSIBILITIES:
- Guide the overall strategy for the Bank's Community Development team, ensuring all activities,
- Enhance the Bank's reputation for objectivity, quality, and relevance within the region by maintaining relationships with leaders in the community development field, making presentations, and overseeing the Bank's CRA objectives.
- Direct and contribute to communications strategies, publications, electronic media and public programs that help improve public understanding of the regulations, policies and practices that impact low- and moderate-income communities.
- Contribute to various independent and collaborative projects focused on financial inclusion and other community development topics.
- Identifying community needs: Collaborating with local groups and organizations to understand the community's needs and develop initiatives to address them.
- Developing community programs: Creating and implementing programs that support social, economic, and environmental well-being.
- Fostering community relationships: Building and maintaining relationships with volunteers, donors, and partners to bring about social change and improve the quality of life.
- Oversee and collaborate with CRA Loan Officer(s) to Plan and/or teach 20-25 First Time Home Buyer classes annually the Bank's lending areas.
- Attend annual board meetings, special conferences, and civic charity events for any organizations connected with the Bank or that the Bank would like to develop a relationship.
- Actively source new avenues and organizations that could benefit the Bank or lead to future business regarding first time homebuyers, down payment assistance or other civic programs.
- Function as an educator for the Massachusetts Housing Partnership One Program. Be available to answer all questions from loan officers regarding objectives.
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POSITION REQUIREMENTS:
- Must have at least five years working in the Residential Lending/Mortgage environment.
- Comprehensive knowledge of the Community Reinvestment Act and federal and State fair lending laws and regulations
- Previous experience developing relationships and research related to Community Development.
- Knowledgeable about application of research to understand and explain economic and community development issues.
- Strong analytical, critical thinking, and critical thinking skills.
- Eagerness and proven ability to work as part of a team; can demonstrate working relationships with technical and non-technical staff.
- Strong organizational and people skills
- Actively develop and generate referrals to other Loan Officers in the Bank
- High energy and engagement in identifying and developing new relationships with community partners, stakeholders, and organizations, and leveraging current relationships to further expand business development opportunities at all levels.
- Excellent internal and external communication skills
- Excellent written and verbal skills
- Proficient in Microsoft Outlook, Word, Excel and Encompass
- Perform any other related duties as required or assigned.
Education: College preferred but not necessary or equivalent experience in Residential Lending/Mortgage environment.
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Rockland Trust
Aug 01, 2025