Manager, Workforce Optimization Management
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![]() United States, California, El Dorado Hills | |
![]() 4205 Town Center Boulevard (Show on map) | |
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Your Role This critical leadership position is responsible for supporting Executive leadership in all capacity planning and workforce management for Blue Shield of California's multiple contact centers. This individual will manage an organization of operational and workforce management roles, will act as the primary interface with operations leaders with regard to short-term staffing modelling, operational analytics, tactical problem solving, resource scheduling, real time call management and reporting. Additionally, this individual will champion the development and management of existing and future staffing models for all service channels used to optimize workforce utilization to enable customer and financial commitments. This individual will partner with operations senior leadership on the operating plan, budget, and processes as it relates to workforce optimization. Your Knowledge and Experience
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