New

Inside Product Support Sales Representative (IPSSR)

Komatsu
a total compensation range between $65,000 and $85,000
United States, Pennsylvania, Hatfield
Jul 31, 2025
Job Description Apply now Inside Product Support Sales Representative (IPSSR) Posting Start Date: 7/11/25 Job Location (Short): Hatfield, Pennsylvania, USA, 19440 \| South Plainfield, New Jersey, USA, 7080 Requisition ID: 32887 Onsite or Remote: Hybrid Position Join Komatsu and Be Part of Something Big Company Overview At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company Stores East operates eleven Company-Owned Dealerships in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company Stores, visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials. What Komatsu Offers Industry competitive wages Day 1 Medical, Dental, Vision, Life & Disability Benefits Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more Employee recognition, career development opportunities, and excellent job security Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment Job Overview The Inside Product Support Sales Representative (IPSSR) is responsible for driving revenue growth and customer satisfaction by generating timely quotes and estimates for service work and maintenance agreements. This department supports over 100,000 Komatsu units, the IPSSR team operates in a fast-paced environment with a24-hour quote turnaround, aiming for 15% annual growth and a win rate over 70% on $10-$15 million in yearly quotes. Key Job Responsibilities Work closely with Parts, Service, and Sales to ensure all customers receive a good customer experience. Address problems and communicate efficiently with customers and/or service department to a timely resolution. Maintain equipment population records by customer follow-up and tracking lost sales. Generate and submit written quotes developed from machine inspections. Generate new parts and service opportunities. Coordinate shop repairs between the company and the customer. Aggressively promote all current service and parts programs while utilizing telephone sales. Tracking and scheduling of Komatsu Care service and OSS agreements. Qualifications/Requirements Required Skills Minimum High School Graduate Minimum 3 Years Experience in Parts or Service Operations in Heavy Equipment Industry 5-7 days of overnight travel per year Must be computer proficient, including experience using MS Office Must have excellent communication and customer service skills Must have strong organizational and follow up skills Must be able to demonstrate self-motivation Preferred Skills Proactive approach to problem solving Experience in data collection and analysis Repair and maintenance quoting experience Pay & Benefits: At Komatsu, your base pay is one part of your total compensation package. This role pays a total compensation range between $65,000 and $85,000. The actual offer will consider a wide range of factors, including experience and location. Benefits:Comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses - including tuition. Komatsu benefits programs are subject to eligibility requirements. Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together. #SalesHiring #LI-CB1 If you want to learn more about Komatsu, please visit our website athttps://www.komatsu.com/ Apply now