IT Client Support Specialist II

Advancement & Partnerships:

Join our dynamic and growing Advancement & Partnerships team as we work together to power partnerships and transform lives through philanthropy.

Together, we can unleash the potential of people and ideas to positively change the world. Your efforts on our team will help us to build the University for the Future.

The Opportunity:

UCF Advancement seeks applications for an IT Client Support Specialist II. The IT Client Support Specialist II provides critical technical support for UCF Advancement and Partnership's desktop infrastructure. This role serves as a trusted resource for staff, consultants, student employees, and campus partners, maintaining high levels of customer service while troubleshooting hardware and software issues. The specialist contributes to system reliability, smooth device deployment, and proactive documentation efforts that enhance our overall IT experience.

Responsibilities:

• Troubleshoot software and hardware issues, log incident and service request details in the Service Desk ticketing system.

• Support staff, consultants, student employees, and UCF employees with technical questions and timely issue resolution.

• Evaluate hardware and software purchases, obtain quotes, and manage inventory.

• Assist with device deployment and management, including imaging new devices and verifying network connectivity (DHCP). Maintain and troubleshoot network-connected devices such as printers and postage machines, coordinating with vendors as needed.

• Adding, removing, checking, users and computers in Active Directory and Microsoft Entra.

• Assist with testing and support for the Blackbaud CRM application and Group Policy configurations.

• Provide after-hours and weekend support as needed, including on-site support for UCF Football tailgate events.

• Develop and maintain technical and client-facing documentation such as tutorials, manuals, and knowledge base articles.

• Assist the Service Desk Manager and IT Client Support Specialist III with delegating and managing tasks for ITS student employees.

Minimum Qualifications:

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 2+ years' experience in end-user support, with hands-on experience with hardware/software troubleshooting in a customer support environment.

• Familiarity with ticketing systems (e.g., ServiceNow, TeamDynamix) for incident tracking and workflow management.

• Experience with Active Directory and Microsoft Entra.

• Knowledge of network connectivity basics, IP reservations, and printer/network device maintenance.

• Prior experience in higher education or nonprofit environments is a plus.

• Experience supporting or testing enterprise applications such as Blackbaud CRM or other CRM systems.

• Proficiency in developing and maintaining technical documentation and user guides.

• Strong communication skills and ability to provide patient, friendly support to a variety of end users.

• Comfort working in a fast-paced, team-oriented environment with occasional evening/weekend shifts.

Special Instructions to the Applicants:

Advancement and Partnerships values the unique contributions that each team member brings to our division. The anticipated salary for a well-qualified candidate is $48,722 - $59,684. The final determination of a successful candidate's starting salary will vary based on several factors, including education and relevant experience. The anticipated pay scale indicated for this position generally applies to candidates who meet the minimum requirements and several of the preferred qualifications outlined above.

All offers are contingent on successful background and reference screens.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.