Help Desk Specialist I - Hybrid/North - July 2025

Ideal Credit Union is honored to be recognized by Forbes as one of America's Best-In-State Credit Unions for the fourth consecutive year. Additionally, Ideal was named a 2025 Best Places to Work honoree by the Minneapolis-St. Paul Business Journal. Ideal Credit Union continues to grow larger each year and currently has six offices located in Eagan, Hugo, Inver Grove Heights, North Saint Paul, Stillwater and Woodbury.

Ideal Credit Union is a large Twin Cities credit union with over one billion in assets. We offer a wide variety of products and services including savings, checking, consumer loans, mortgage loans, online banking and investment services.

We have an immediate opening for a Help Desk Specialist I position at our North Saint Paul office. This is a Hybrid position with the availability to work from home as well as on-site and travel to all six branches for support as needed (Office locations: Eagan, Inver Grove Heights, Woodbury, Stillwater, North Saint Paul and Hugo).

This individual is responsible for providing first-level technical support to the Credit Union's staff in its use of the Credit Union's various IT systems and services. These duties include system implementation, support request documentation, troubleshooting, and problem resolution. This individual will also be responsible for the performance of various IT-related operational activities, including the maintenance of PCs, peripheral devices, user accounts, and IT asset inventories.

Key responsibilities include:

• Implementing IT systems and ensuring their effective deployment
• Developing and maintaining job-related procedural documentation
• Documenting support requests meticulously for tracking and resolution purposes
• Troubleshooting technical issues and resolving problems promptly
• Maintaining and operationalizing IT-related activities, including:
  • Maintaining PCs and peripheral devices
  • Managing user accounts
  • Keeping an up-to-date inventory of IT assets

Ideal candidates should possess strong technical skills, excellent problem-solving abilities, and the capacity to manage multiple tasks effectively. The role demands a proactive approach to system maintenance and user support, ensuring the smooth operation of all IT assets within the Credit Union.

This individual will work in-office at our North Saint Paul branch until the initial training is completed over two to three weeks. Once fully trained, this individual will have the opportunity to work from home.

The hours for this position are Monday through Friday from 8:30 AM to 5:30 PM with other hours as needed. Lunch breaks are one hour Monday through Friday. This individual will work on a Saturday rotation working approximately one out of every eight weeks from 9 AM to 12 PM (Saturdays worked are remote and the weekly schedule will be adjusted to maintain a 40-hour work week).

This is Grade 9 - Hourly, Full-time position with Benefits.

The starting rate of pay is $26.99 - $28.67 per hour.

Excellent benefits including health/dental insurance, personal leave, tuition reimbursement, life insurance and retirement.

Ideal Credit Union is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (651) 747-8910.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.