MANAGEMENT CONSULTANT - 70071

Executive Service

This position is designed as hybrid

Who we are and what we do:

As state governments internal consulting office, Customer Focused Government (CFG) drives enterprise-wide innovation and operational efficiency to benefit Tennesseans. CFG works with state agencies on a wide variety of strategy development and business optimization initiatives. To learn more about the CFG office, team, and work, visit tn.gov/cfg.

Job Overview:

CFG is seeking a Management Consultant (MC) to support the Senior Management Consultant (SMC) team in managing a dedicated portion of CFGs project and program portfolio. The MC will support SMCs in managing department accounts and leading engagements that drive operational efficiency and improve performance management.

Key Responsibilities:

Support SMCs in facilitating single and multi-agency strategic planning sessions to define goals, objectives, and action plans that drive efficiency and enhance performance across state government. Cultivate and maintain strong relationships with customers to identify opportunities for program and service analysis and operational improvement. Support SMCs and/or lead business optimization and strategy development projects from inception to completion, ensuring timely delivery of high-quality deliverables across all facets of the project. Perform dynamic work across multiple project teams, fostering a collaborative, supportive work environment that results in high-quality performance and deliverables. Support SMCs with stakeholder interviews by managing logistics and posing thoughtful questions to assist the customer with their demonstrated needs. Support SMCs with researching and analyzing complex problems, providing informed recommendations to customers. Prepare and deliver clear, compelling presentations and reports to communicate project findings and recommendations. Co-manage internal program assignments and associated deliverables.

Minimum Qualifications:

Bachelors degree in business administration, organizational leadership, or comparable area of study required. Master of Business Administration (MBA) preferred. Minimum of 3 years of experience with a combination of process improvement, strategic planning, and/or project management. Experience using process improvement methodologies (e.g., Lean Six Sigma). Demonstrated skills in complex problem solving and the ability to multitask in a fast-moving environment with different functional areas. Adept at building stakeholder relationships, cultivating trust, and exercising confidentiality. Exemplary verbal and written communication skills, as well as dynamic public-speaking and presentations skills. Proficient at working in a team environment with responsibilities that change with each project. Comfortable with ambiguous assignments and evolving situations. Results-oriented self-starter with a strong sense of urgency around tangible results. Core competencies include: project management, program management, performance management, process improvement, facilitation, and problem solving.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.