Patient Experience Coach

Shift:Monday - Friday, 8:00 a.m. to 4:30 p.m.
Department: Office of Patient Experience
Compensation:

* Base Pay Range: $59,321.60 - 96,761.60 per year, based on experience.

ABOUT THE JOB

MU Health Care is looking for a passionate and empathetic change-maker to elevate the patient experience through compassion, connection, and communication. We're seeking someone who thrives on building relationships, empowering others, and inspiring meaningful interactions between caregivers and patients. The ideal candidate brings a strong background in health care, a natural talent for coaching, and a deep commitment to empathy and respect. If you're energized by purpose-driven work and want to help shape a culture where patients feel heard, valued, and cared for, this is your opportunity to make a lasting impact. At MU Health Care, we believe in leading with heart-and we want someone who shares that vision. Join us and help transform the care experience, one connection at a time.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

* Observe and coach physicians, nurses and staff to improve empathy and social skills, including listening, communicating and demonstrating compassion/respect in order to better connect with patients and families.

* Assist leading Patient and Family Advisory Committees (PFACs) by creating a group that fosters meaningful change and is fulfilling to its participants.

* Lead the rounding initiative by training, tracking, and encouraging nurse leaders to round and build relationships with the patients in their units.

* Lead and champion the usage of the Clinician Experience Project, which promotes provider wellness and patient connection.

* Speak at physician and nursing orientation sessions, communicating our patient experience philosophy and framing our purpose and mission.

* May complete unit/department specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

* Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

* Three (3) years of experience in health care.

PREFERRED QUALIFICATIONS

* Associate's degree or bachelor's degree in nursing.

* Experience in an academic hospital or health system.

* Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

The University of Missouri is an Equal Opportunity Employer.