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Summary:
Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs. Responsibilities:
Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.
Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.
Track problems until resolved. Provide periodic updates to customers and verify successful resolution.
Participate in TQM teams, councils and other such committees as required.
Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.
Perform other related duties, as required. Other information:
BASIC KNOWLEDGE:
Equivalent to High school diploma and knowledge of computer operations or networks.
EXPERIENCE:
Two years experience in computer operations, PC Help Desk support or network administration.
SUPERVISORY RESPONSIBILITY:
None Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor. Location: Brown University Health Corporate Services, USA:RI:Providence Work Type: Full Time Shift: Shift 1 Union: Non-Union
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Lifespan
Jul 30, 2025