Client Success Coordinator - Spectrum Reach

Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.

As an essential team member supporting Account Executives and Account Planners, this position is responsible for providing post-sale, end to end workflow support, to ensure effective campaign delivery for the Spectrum Reach clients. The Coordinator plays an essential role in ensuring accuracy and follow-through of order entry related to advertising campaigns. This position owns the relationship cross functionally as a liaison between fulfillment, and Finance and Operations teams.

• Oversee all post-sale activities including campaign execution, reporting, and inventory management for assigned accounts.
• Accurately enter all orders for linear and digital advertising schedules.
• Review and process orders to ensure that all necessary paperwork is submitted for cross functional teams.
• Coordinate with Billing to ensure that ad copy scripts are provided and campaigns are appropriately billed.
• Work cross functionally with Traffic/Operations team to ensure correct fulfillment of client campaigns.
• Manage all ad copy for clients, which includes correct distribution of Traffic Instructions
• Manage campaigns effectively, revise and review inventory appropriately.
• Responsible for make-goods for all assigned accounts and inventory related notices for campaign delivery
• Effectively communicate with Account Executive on client campaign status.
• Communicate with clients as needed to gain information to run schedules efficiently.
• Work proactively with Ad Ops to understand advanced advertising campaign pacing and adjust as appropriate.
• Submit any necessary corrections and revisions to ensure seamless campaign execution.

• Bachelor's degree in Advertising, Marketing, Public Relations, Journalism, English, or related field, or equivalent work experience

• 2+ years' of overall work experience
• 1+ years work experience in advertising sales or similar sales support functions

• Demonstrated ability to develop positive working relationships with Sales Executives and other cross functional support departments.
• Need to be able to adapt to change quickly, as well as be able to prioritize and handle multiple tasks with competing deadlines.
• Strong data entry skills and attention to detail
• Experience with computer software including MS Office and Spreadsheets with a focus on Excel or Google Sheets

• Knowledge of research databases such as Nielsen, Scarborough, MRI, Kantar, BIA/Kelsey, eMarketer, and comScore is preferred.
• Ability to pull and analyze advanced campaign metric reporting utilizing internal and external tools. (e.g. Freewheel, and other proprietary tools) is preferred.