CRM Analyst

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

Embry-Riddle Aeronautical University is seeking a Constituent Relationship Management (CRM) Analyst to join the Information Technology department in a teleworking arrangement. Reporting to the Director of CRM Systems, the CRM Analyst is responsible for working within the CRM team to design, implement, and support ERAU's Salesforce environment (Education Cloud, Service Cloud, Marketing Cloud, and Community Cloud).

The CRM Analyst will work with other CRM Analysts on the CRM team in an agile environment, to analyze business processes and identify opportunities to apply technology and improve efficiencies, while promoting best practices and delivering value to ERAU's stakeholders. This role will be responsible for participating in and/or leading efforts involving the installation, growth and evolution of the CRM system.

Some general responsibilities and duties include researching the customer base, management of data regarding constituents, analyzing data regarding constituents, creating and maintaining flows/automations, testing configuration changes in sandbox environments before deploying to production, providing technical support for various campaigns, analyzes CRM system data, examines constituent history, creates reports for key stakeholders and business departments, creates dashboards for business departments, and makes recommendations regarding relationship strategies and constituent data based on "best practices".

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

Bachelor's degree.

• Area of Concentration: Computer Science, Information Systems, or a related field, or equivalent work experience.

Required licenses, certificates, and/or security clearances:

Salesforce Certified Administrator certification preferred

Required minimum number of years work related experience:

1-3 years of work-related experience in Information Technology.

Required skills, knowledge, abilities:

• Ability to support IT Core Values by focusing on improvements, believing in our team, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.
• Excellent communication skills. Ability to communicate with various levels of users to understand requirements and problems.
• Must maintain a positive, professional image.
• Significant experience with information technology systems and applications, preferably in a university environment, to include experience in data extraction from large relational databases/operating systems.
• Knowledge and experience in Customer Relationship Management systems, preferably Salesforce
• Knowledge and experience in extracting data from end-user reporting tools (SQL, HTML, Salesforce).
• Experience in working with an HTML editor. * Demonstrated understanding of the management and maintenance of data files, verification and interpretation of output, and creation of meaningful summary reports.
• Ability to learn new things and keep up with the pace of change in technology.
• Strong Customer Service skills.
• Ability to lead projects using standard IT project management processes (e.g., Proposals, Charters, Workplans, etc.) and make adjustments based on individual project complexity and scope.
• Maintain cooperative working relationships with university and other Information Technology staff members.
• Seek guidance and direction as necessary for performance of duties.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition numberR310046. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.