Electronic Banking ACH Specialist

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Summary

This position is responsible for performing operational support duties of the Electronic Banking Department. This position also includes assisting management with projects related to department.

Essential Duties and Responsibilities:

• Responds to telephone, e-mail, and secure messaging inquiries

• Processes incoming and outgoing ACH files in a timely manner

• Troubleshoots and researches all issues related to ACH processing

• Processes ACH Debit Filter, Positive Pay, ACH exception and return items

• Researches and responds to ACH transaction disputes

• Performs online banking and bill pay customer setups and maintenance

• Resolves customer issues effectively

• Assists in audits and examinations

• Serves as backup to the Implementation Specialist, which requires an advanced knowledge of Cash Management products

• Serves as backup to the ACH Compliance Specialist by assisting with periodic ACH Originator reviews

• Other duties as assigned

Qualifications:

• Basic knowledge of Electronic Banking.

• Strong verbal and written communication skills

• Ability to develop strong working relationships and interact well with associates at all levels of the organization.

• Be motivated and open to change

• Ability to meet multiple deadlines in a fast paced environment

• Excellent time management and organizational skills

• Demonstrate flexibility, versatility, commitment, and good judgment

• Proactively reaches out or discovers resources to determine solutions

• Bilingual / Conversational Spanish a plus

• Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude

Education and/or Experience:

• Three or more years of related experience

• High School Diploma or GED required

• Knowledge of NACHA Rules and Regulations preferred

Computer and Software Skills:

• Google Mail

• Google Suite

• Salesforce

Certificates, Licenses and Registrations:

• Accredited ACH Professional (AAP) designation preferred

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please click HERE.