Quality Supervisor

Job Purpose:

Cross-functional supervisory duties to align quality assurance programs and standards with the sales training team.

Logistics:

This position is full-time (40 hours/week, 8 hours/day) Monday - Friday and is on-site at 4101 Percival Road in Columbia, SC.

What You'll Do:

• Supervise staff in conducting timely quality control audits for one or more of the following functions: claims, customer service inquiries, membership, coordination of benefits, refunds, billing, etc.
• May also supervise staff in completing special projects including system changes. Mediate and negotiate staff conflicts, make hiring, disciplinary and performance decisions and set department goals or standards.
• Determine training priorities and coordinate internal training activities as needed. Identify and recommend procedural enhancements to improve quality and minimize financial loss to the corporation.
• Prepare and review reports and analyses providing interpretation of production and quality standards.
• Maintain and update desk procedures to ensure quality and minimize processing errors.

To Qualify for This Position, You'll Need:

Required Education:

• A Bachelor's degree.
• Degree Equivalency: 4 years of job-related work experience OR An Associate's degree AND 2 years of job-related work experience.

Required Work Experience:

• 3 years of experience performing quality audits including 1 year of related claims processing, customer service, auditing, training, analysis or operations experience.

Required Skills and Abilities:

• Experience conducting audits.
• Experience preparing summary reports.
• The ability to demonstrate strong proficiency in math.
• The ability to maintain quality improvement processes.
• The ability to write reports of audit findings.

Required Software and Tools:

• Microsoft Office.

We Prefer You to Have:

• Previous supervisor or lead experience.
• Experience developing sales representatives to ensure quality experience for consumers.
• Previous sales and/or training experience.
• The ability to multitask and attention to detail.

What Blue Can Do for You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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