New

IT Technical Assistant- Limited Term (Part-Time)

City of Carlsbad
$19.00 - $21.00 Hourly
sick time
United States, California, Carlsbad
1635 Faraday Avenue (Show on map)
Jul 29, 2025
The Position The City Carlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world-class resorts, well-planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life. A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions. The Department The IT Department keeps Carlsbad connected by delivering innovative technology solutions to both internal and external customers. We are seeking a forward-thinking Technical Assistant who brings strong customer service skills and technical expertise to the team. This role will be responsible for troubleshooting and resolving complex issues, as well as overseeing incidents and requests to ensure efficient and timely resolutions. You Belong in Carlsbad The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal. The Position Provide direct support for client systems and resolve technical problems in the installation and maintenance of personal computers, printers, peripheral devices, and mobile devices. Many of the duties in this job series are centered on providing direct support for client systems. The IT Technical Assistant works independently with occasional instruction or assistance as new or unusual problems arise. The IT Technical Assistant is expected to be fully aware of standard operating procedures to resolve end-user problems. Budget for this position has been approved through fiscal year 2025-2026 Part-time employee cannot exceed 980 total hours worked within one fiscal year. Key Responsibilities Incumbents may perform some but not all of the listed duties and may be required to perform additional duties from those listed below to meet the City's business needs and changing operating practices. Other duties may be required and assigned. Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop, and mobile device operations Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc Ensures client software operate effectively Installs and tests personal computers, printers, and other peripheral devices Provides user training on new products, applications, and devices Sets up mobile devices for customer use and provides technical support for related issues Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights Supports policies for laptops and peripheral device utilization and enforces desktop standards Utilizes imaging tools to deploy client devices Manages projectors and other multi-media devices located in staff meeting rooms Performs station network cabling Ensure adherence to standards for software and hardware; use of specialty software; changes to desktop support procedures; planning the deployment of new personal computer assets. Purchases client devices as directed Assumes responsibility for vendor communications when a vendor is unable to resolve problems Assists with asset lifecycle management - acquisition - deployment - obsolete processing Documents and tracks support activity and records of equipment and software as necessary Qualifications Knowledge of Microsoft Windows Operating Systems Knowledge of PC hardware Installation and maintenance of personal computer hardware Basic Information Technology terminology such as IP addresses Knowledge of network connectivity and VPN support are preferred Knowledge of technology life cycles Knowledge of computer network operations of limited to moderate scope Ability to provide customer service in person, via remote control technologies, and over the telephone Ability to troubleshoot personal computer hardware and software and provide repair Ability to troubleshoot local/network printers Ability to work independently with occasional supervision Experience & Education Special Requirements/License or Certificate: Possession of a valid Class C California Driver's License by first day of employment Preferred: Bachelors of Science or Arts degree from an accredited college in a related discipline 1 year of experience troubleshooting end user problems in a help desk environment Experience with Service Now service desk ticketing systems (IT Service Management)