Specialist, Benefits

The Benefits Specialist provides assistance in the utilization and understanding of benefits plans, including medical, dental, vision, life insurance, short and long-term disability and general 401(k) plans. Serves as a resource for employee benefits information and processes, which may include resolving issues escalated from the tier 1 level call center, resolving claim issues with applicable vendor, and support of annual benefits enrollment. This role also ensures plans and programs are in alignment with Concentra's business objectives and overall Orange Book philosophy.

* Assists employees in resolving escalated benefits or 401(k) issues in an effective, customer focus and timely manner. This may include correcting data, processing forms, and coding information into a database in accordance with system policies and regulations.
* Reviews daily, weekly and monthly reports to address errors or control/reconciliation needs.
* Process Garnishments/Medical Orders as well as complete employer portion of Medicare form.
* Works with HR Admin vendor (currently Businessolver (BSC)) regarding escalations.
* Partners with legal regarding benefit subpoenas.
* Partners with LOA vendor (MetLife) as needed regarding leave administration, temporary modified duty, return to work and ADA process.
* Mail/Return Mail processing.
* Ensure compliance to retirement plan rules and regulations; and encourage employees to save for retirement.
* Supports strong relationship with vendors, brokers and/or consultants.
* Proactive in anticipating changes and needs of the marketplace, company, and colleagues to ensure the benefit program remains competitive and financially sustainable.
* Accountable for staying abreast of and compliant with all government regulations.
* Support research, implementation, and communications for the benefits piece of any acquisition, merger, or joint venture.
* Understand the HR/Payroll system and work with internal departments to drive efficiencies.
* Supporting the mission and direction of Concentra.
* Cross-train with Benefits Analyst, as needed.
* Other benefits related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education Level: Associate Degree
Major: HR, Finance, Accounting or related field of study

Degree must be from an accredited college or university.

Education Details:
* Some college courses from an accredited college or university or equivalent education and experience
* In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
* Associate degree preferred

Certifications and/or Licenses:
* Preferred: SHRM Certified Professional or CEBS certification or other benefits related credentials

Experience in lieu of required education is acceptable: Yes
Continuing education is required to maintain license and to perform job: No

Job-Related Experience:

Customarily has at least the following experience: 3 years
* Customarily has at least three (3) years of experience in HR and/or benefits administration.

Job-Related Skills/Competencies:

* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
* Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

* Knowledge of employee benefits and applicable laws/regulations.
* Excellent written and verbal communication skills.
* Excellent organizational and time management skills.
* Excellent customer service skills.
* Proficient in all Microsoft Office programs.
* Knowledge Oracle HRMS, or a related software package, is highly desirable, but not required.
* Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
* Ability to handle issues involving sensitivity, confidentiality, and legal exposure.
* Must possess critical thinking skills.
* Commitment to high standards, integrity and ethics.
* Tremendously proactive, customer/results focused high achiever, delivers on commitments.
* Desire to champion best practices.
* Excellent analytical, problem-solving, and decision-making skills
* Ability to work with all colleagues within the organization and facilitate communication effectively.
* Demonstrated ability to consistently meet deadlines. Strong attention to detail.
* Excellent interpersonal and communication skills, both written and oral.

Employee Benefits

401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans